Hôtel Must – Aéroport de Québec par JARO

Explore Hôtel Must – Aéroport de Québec par JARO
8.4
Very Good
From 1,799 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.4

Traveler Reviews Hôtel Must – Aéroport de Québec par JARO

Number of reviews per page
20
40
Top reviews
Mojtaba
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff were exceptionally kind, welcoming, and helpful. They graciously activated an extended amenities pass, allowing guests to continue enjoying the facilities after checkout. The rooms were clean, and guests were given the option of indoor or outdoor parking. The complimentary continental breakfast included protein option. The only downside was that some of the fitness equipment was not well maintained.
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Lethycia
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

J'ai adorer et les enfants ont bien aimer, pour une famille je le recommande.
jordana
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was okay 👍
catherine
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

J’ai adorée mon séjour . Le personnel est accueillant .
Jean-Francois
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean and modern room
raphael
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The vending machines appeared to be outdated and lacked compatibility with modern payment systems such as PayPass, which is a contemporary expectation. The hotel itself presented as quite dated, and the breakfast offerings were rather unsatisfactory. Given the price point, a higher standard of amenities and services was anticipated.
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Veronique
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Les buffets au déjeuner étaient peu généreux dans les choix comparé à notre visite antérieure. Décevant d’avoir les mêmes choix pendant 3 matins de suite. Machine à café un peu désuète et nous avons trouvé une paire de bobette dans le lit escamotable. Malgré tout on peut dire que c'est très propre comme lieu par exemple. Autre point négatif les ascenseurs.
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mario
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

pas de café le matin pour les lève tôt
Christopher
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel, convenient location for our hockey tournament. Staff could have been friendlier regarding use of communal ballrooms - things were a bit messy / disorganized on that front but overall a good stay.
Véronique
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Super hotel
Cindy
icon-Family
Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Le déjeuner était très décevant. Peu de variété. Le grille-pain cuisait seulement 1 côté du pain. Les comptoirs de nourriture n’étaient pas très propre… Pas assez de tables et de chaises. Beaucoup de gens devaient manger debout. Aussi, lors de la prise de possession des chambres, attente TRÈS longue. Il serait une bonne idée de penser à avoir plus de personnel. Par chance, notre chambre était correct.
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Caroline
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Overall experience ok. The room was located in a remote part of the hotel so to get there, you had to take 2 elevators and go through the premises. Not really convenient to get to the pool. We arrived on a Sunday. On Monday mornings, the pool is closed until 12:30 and the spa until 4:30. The watergames were closed for maintenance. The breakfast was a let down. Depending on the day, there was not a lot of options available. The lady in charge of the breakfast area was rude to customers and other staff. The room was cleaned but not really charming, no decoration on the walls. These are details but it matters when you pay for a room. Disappointed by the Jaro, I was expecting more from them.
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Jennifer
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

L’hôtel est bien et la piscine géniale pour les enfants, mais… le déjeuner était exécrable. Pas de choix de viande autre que du creton froid. Pas de muffins ni viennoiseries. Des crêpes industrielles réchauffées et dures comme du bois. Des œufs cuits dure, pas cuit sur place, et ils goûtaient le fond de frigo. Le seul fromage c’est des cubes de Philadelphia. Pas de fruits frais autre que pomme et bananes pas mûres et des salades de fruits en conserve. Un seul choix de confiture pour les tartines : marmelade…. Des grilles pain qui réchauffe au lieu griller… Bref, ça ne valait pas le prix, d’autant plus que vous charger 15$ par personne supplémentaire par chambre, et c’est clairement pour les frais du déjeuner « inclus ». Si je prends une chambres avec 3 lits, ça inclus juste le séjour de 2 personnes… nous étions 5, j’ai payer 60$ de frais pour « personne supplémentaire ». La grande chambre coûte déjà plus cher pcq il y a 3 lits, pourquoi payer un supplément pour les occupants? Je préfère payer moins et aller ailleurs , sans déjeuner ni piscine « inclus » et payer pour un bon déjeuner au resto et une sortie au bora parc… Déçue de terminer mon séjour de cette façon. De plus, ce serait bien de mettre des essentiels dans les distributrices : Tylenol, Tums, serviettes sanitaires, etc.
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Wayne
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Merci!
Liz
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good
Joanie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ok
Vanessa
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Too many rules at the poool But other than that it was goood
Pierre
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good parking under but not good for pickups Very bad beds Too old Roll in the middle on each sides And cracks Very dissapointed with a thisJaro hotel
Eric
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good, clean hotel. I recommend
Émilie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room Enough place for kids
Number of reviews per page
20
40

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