Great service, friendly, and very enjoyable. The kids loved it and it was comfortable. The best...

The hotel staff is friendly, basically friendly and cool

Very impressive, excellent service

Some spots need more detail from the housekeeping team, especially on the top of the bed and rust on the towel rack, there are some minor damages in the bathroom, the location is very strategic, breakfast is normal like most 4-star hotels, the only input is, dust particles from the linen are still felt in the room, maybe because the circulation is not optimal, so sneezing while in the room, the rest is okay, good luck to all Novotel PKU Team.

The location is very strategic. A word of advice for the room: the lighting is lacking... too dim.

A strategically located hotel, next to Ciputra Mall, with direct access to the mall, which has a protective roof, so it's pretty safe if it rains. We'll be back again.

Be back soon! A calm, comfortable, and fun staycation!

Very clean and the staff very friendly

It's incredibly pleasurable to live a life of pampering. From the front door to the inside of the room, it feels like paradise.

thanks for services novotel hotel. My child very happy.

The rooms are comfortable, and the food is delicious. The hotel is also next to a mall. It's perfect for families.

The kids' favorite hotel when they go to Pekanbaru. The kids love the breakfast, there are lots of variations and the taste is also good. Especially the mini cakes.

I love this hotel, very convenience

Please for the best 4 star hotel in Pekanbaru, any sound from the corridor should not enter the room and pay attention to the mattress that needs rejuvenation and has formed waves on the mattress and makes noise for the divan so that the body feels sore after sleeping there. There is no firmness at all, the mattress does not meet expectations. Staying at Novotel Pekanbaru is different from Novotel in other places. Not recommended for long stays.

The services match the renowned reputation. Really impressed by the quick room service to receptionist notifying a customer if any valuables being left behind (5 mins) after check out. For travelers that want a peace of mind, highly recommend this Hotel.

family trip...comfortable hotel, friendly staff

Okay for Pekanbaru class, good

Great place for business trip accommodation.

Staff friendliness needs to be improved. For me, who always rides Gojek motorbikes everywhere, it would be better if motorbikes were allowed to go up to the lobby. It's quite a ride up if motorbikes aren't allowed. Gojek motorbikes only take hotel guests with luggage.

got a room with a wall view 🙃 but otherwise it was okay