If staying in the old town,this hotel couldn't be more central for beach, restaurants,cafes all on the doorstep.Georgios the proprietor was very helpful in recommending the best places to go and also organising airport collection.The actual hotel was very historical,but with all mod cons in the room.On the whole a fantastic stay

The hotel is perfectly placed for seeing all of the old port and we had a room that looked onto the port itself. No review, however, can fail to mention the now-legendary George, whose family has owned this place for decades and who offers wonderful recommendations for restaurants and beaches and other not-to-be-missed sites. Actually it was a young woman at the desk (whose name I sadly didn’t catch) who recommended we switch our planned visit to Elifonissi beach to Falasarna. Brilliant! Turns out the latter is the secret favorite of the locals—and, man, was it great. All in all a top notch experience and to no small degree because of this homey, attractive and unpretentious hotel and its staff.

Very very nice view they have windows looking at the bay and location is central central. Both staff are helpfull and nice

Giorgios was amazing, he went above and beyond to ensure my stay and experience in Chania was full of Cretan hospitality. He was a prompt and excellent communicator. A lovely young man😊🇬🇷

The view from our windows over the curving harbour of Chania was outstanding! Many photos were taken of the water and shore sites and activities of this beautiful scene! Georgio and Teresa were wonderful hosts. Georgio helped us up to the top floor with our heavy luggage and then spent quite a bit of time describing best restaurants for various meals and times day. He is quite proud of Chania and Helena Hotel. We had a wonderful time and look forward to staying at the Helena Hotel next time we’re in Chania! *****

The view of the sea and the Venetian Port from my room was excellent. The location in the old town is convenient and charming, as is the hotel itself. My only caveat about the Helena is its lack of an elevator - it's a rare hotel in the old town that has one. The same is true in the old towns in other Cretan cities. If mobility is an issue request a room on a lower floor. If you have a car parking is a beast, but that's true of everywhere in Chania, especially the old town. That's just one of the very few downsides to Chania and it's a small price to pay for what one gets in return for the charm of the place and this hotel.

Wonderful stay, great view. Will be back.

Lovely staff and cute little hotel right in the middle of the old town. In a very picturesque walk way. It’s a little dated and has very tiny rooms with even tinier bathrooms with a little personal shower. Not ideal for two. If you have a large suitcase good luck finding space for it

This hotel was absolutely amazing! George gave us great recommendations and was always ready to help us out. The hotel location is perfect, situated in Old Town Chania, walkable at night, clean room, and very safe. Thank you so much George we will definitely be back Selena and Jonathan

Nice spot, close to everything, very nice staff

George is amazing and gave great recommendations

George was super helpful and made sure we had everything we needed. He provided many recommendations for breakfast and dinner. He also arranged our taxi to airport. He made the time in Chania very enjoyable

The location is great, though it can be a little difficult to find on first arrival. The staff is very, very helpful. The free parking is on the street or in public lots nearby.

My husband and I stayed in this hotel for 3 nights and we had a great experience. The staff was friendly, helpful and open to answer any questions about the places around the area. The bed was comfortable, the room was very clean and the location was great to walk around the old town of Chania. I really recommend it.

We had a wonderful 5 night stay here. The hotel is well situated and we had a lovely view of the harbor. Room was spotlessly clean with thoughtful amenities including coffee, comfortable bed, fridge, safe etc. George was so helpful and gave us some great suggestions as well as answering my curious questions about life on Crete. We felt safe and comfortable here and would highly recommend for a stay in Chania.

My room has a very good view of the Venetian habour. George and Ilissa are extremely helpful and friendly helping me to know the nearby area, restaurants and attractions. The location of the hotel is perfect for fist timer. It is mid point between the Venetian port and Nea Chora Beach. 10 – 15 minutes walk to other major attractions and the Central bus station.

Hotel is excellently located in old town The room on top floor had two windows with excellent views over the harbour Staff were very friendly and helpful

Excellent 2 night stay at this property. George went the extra mile to be of assistance. If I ever come back to Chania, this is where I'll stay. Much appreciated, and many thanks.

Loved Hotel Helena! Location and view were wonderful! Staff were hospitable and kind. Definitely recommend. Great quality with price very worth it

This is the 2nd time in four years that I have stayed here. Both times were excellent experiences. Owners and staff have been extremely helpful in all questions and concerns. Views from room windows can be spectacular.