Fairfield Inn & Suites Lancaster East at The Outlets

Explore Fairfield Inn & Suites Lancaster East at The Outlets
8.8
Very Good
From 794 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

10.0

Service and Facilites

9.0

Traveler Reviews Fairfield Inn & Suites Lancaster East at The Outlets

Number of reviews per page
20
40
Top reviews
diana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff was amazing. I asked for two extra blankets and they sent it right away no questions asked. The whole place was clean and well taking care off. The hallways look clean and smelled clean. I highly recommended it.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This hotel was so chaotic and poorly managed that I may never stay in another Marriott property again. Was quizzed about my religion during check in, did not receive vital info about housekeeping, room wasn’t very clean, and breakfast was terrible—apparently they don’t order enough food when they’re full booked and the area was filthy. I’ve stayed in no name roadside motels that were better. The overnight desk clerk was professional and clearly doing her job. The rest? Well, some massive training is in order.
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Sheree
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Overall the hotel needs to be refurbished. Breakfast left a lot to be desired. The individual cartons of milk were clotted even though they were not out of date and the waffle irons were not turned on because the batter dispenser appeared to be not working. The tub was slow draining while trying to take a shower.
Barbara
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property was extremely clean, the staff was super friendly, and the breakfast was delicious.
Paula
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great place with modern amenities in the middle of nowhere. Definitely will stay again if in the area.
John
icon-Business Family
Business Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was great and very helpful. The room was what we needed. My concern would be with the bathroom. There was no vent fan in the bathroom and usually there are several hooks to leave towels which they had a hairdryer on one of of the two. The hotel itself had a problem with its AC which wasn't working, and their snacks and drinks area was depleted and never filled.
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Sharyn
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Quiet, clean room and a very nice breakfast offered. Front desk staff were very accomadating and friendly. We will stay there again!
Omayra
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice and clean
Lisbeth
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We have stayed at Fairfield Inn + Suites many times and have always had a good experience. This trip and this location were not great. -AC broken in lobby -Floor in our bathroom covered with a slippery substance-I washed it -Coffee pods did not match the coffee maker in the room-clerk replace it when I insisted -No soap at our bathroom sink (unsanitary after using toilet!)-clerk said they ran out -Swimming pool out of service -Countertops in breakfast area not wiped down during breakfast -Full garbage can sitting out near breakfast area. We watched an employee walk by several times and the only thing he did was check to see if there were still eggs The front desk did apologize for all the issue. It was not his fault but I do question the skills of the management.
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Jung
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was extremely hot everywhere except for the room. The pool was cloudy and salty and the pool floor was very fuzzy and strange.
Sarah
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

There was no air condition in any common space. Breakfast was short of most options. The manger admitted that this has been problem for multiple summers and owners refused to replace AC or fix problems. Staff was nice and room was good. Traveled with a group, but because the hotel was so uncomfortable we could not spend time together.
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Robert
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very kind and helpful staff, great location around almost everything you need!
Rachel
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

it was very quiet.
Christopher
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Air conditioning in common areas not working. It’s nearly 100 degrees outside. Ridiculous
Debra
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

My trip was great. Hotel was comfortable. First person I met was Sam at desk and he made me feel comfortable. He gave some good referrals for food and entertainment.The room was clean, bed was comfortable. Breakfast was good. Coffee was excellent.
Mark
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was a really nice place to stay. The room was great, and they provided breakfast. The only ding was that for our stay, they were resurfacing their pool, so it was out of commission (concrete and painting work).
ernesto
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Awesome stay
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The bathroom floor was dirty! Had to ask the front desk for soap at the bathroom sink! There were remnants of popcorn in the room!
EDITH
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Terrible hotel for $500. No late checkout.. The bathroom was dirty with Hair on the floor.. staff not friendly
Robyn
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It would be nice to have scrambled eggs on the breakfast menu. There were many people looking for them. Otherwise, rhings were fine.
Number of reviews per page
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