Extremely run down, didn't expect much given the low proce but this was mush worse condition than description and pictures present. Worst of all, water pressure is so low that frequently during my stay there was no water. Staff was kind did their best like offered me to us basment bathroom but that's not realy a solution, paod for ensuite and having access to public bathroom 3 floors down (no elevator). Staff also said water pressure is frequently low so it happens a lot! Also window does not fully close so had to sleep with earplugs due to street noise and lucky it wasnt cold or rainy as it would be leaking inside through the window gap. Hotel needs urgent maintenance.

Room 10A, the Penthouse. Plus side plenty of Towels. Down side, old dirty carpet. The place has potential but there seems a bit of neglect. The shower was an ordeal in that it was really hard to turn on. I brought this to the attention of staff and it was never fixed. I asked for help every day during my seven day stay but the problem was ignored.

The room was terrible.

No hot water except for two days of the eight. Kept promising to fix it. Never did. Do not book this hotel.

Clean room, friendly staff, fridge in room was a bonus! WiFi was a bit spotty but apart from that it was all good!

Room wasn’t clean when we arrived. Our room was on 2nd floor and there wasn’t any lift. The room even doesn’t have a hand wash liquid !! Although that we were 3 people in the room but they just put 2 shower packs in the room.

Shower head covered in limescale and constantly dripping, sink to small, no plug.

Have convenient store near by

Good location with many underground stations nearby. Room was okay for a short stay and a solo traveler, but the conditions of the room are not brand new. Wifi was not great since it didn’t reach the room and there were issues with the warm water.

The hotel was too small and they put me at the basement which i dont really like. When checking out, there was nobody at the reception and the door was open without any staff available.

It was very nice hotel, I enjoyed staying there , Gwaad the guy at the reception and others were really helpful. thank you so much.

No wash cloths or shampoo, room in the process of being painted.

The photos advertised are deceiving. The twin room I was given was cramp and unclean. I don't think they clean the rooms well as there was still stuff left from previous occupiers (which I raised with the receptionist) and the basic expected amenity (i.e water heating) is bad.

it was easy to get around from the property, and there were good options for snacks and breakfast nearby.

I honestly wouldn’t stay at this hotel again. It seemed clean at first with clean sheets, but you can really tell it’s been neglected for years, stained bed frame, moldy bathroom tiles, dusty vent, even the shower head looked a bit questionable. We were given a tiny basement room that looked nothing like the photos on Expedia. The bed was squeezed into a corner, so one of us basically had to climb in and sleep against the wall. It also looked like a bit of a DIY project, with an uneven headboard and cushions peeling off. The bed faced the door, which had a pretty big gap, so any light from the corridor just lit up the room at night. On top of that, the whole building is quite old and noisy, we could hear people walking around, doors closing, stairs creaking… we didn't really have a good sleep. The only good thing I can say is the location is convenient, close to shops, the O2, and public transport. But overall, it just wasn’t a comfortable stay.

Great rooms, great staff, clean, fantastic location

The room I was in really needed updated and fixed. Broken lighting fixtures, tears in the bed headrest etc…. I was in room 37, the single room. Not suitable for anyone over 5 foot tall, as the ceiling arches down over half the room. There is a good fridge, but you will bump your head using it. You will bump your head using the toilet. There is a funky smell coming off the toilet. Not recommended for a long stay, but for 2 or 3 nights. Great location. I spent most of my time away from the hotel, but when I met the staff they were all polite and friendly. Just wish the property was as good as the staff were.

Did what it needed to do, I don’t have any complaints. We stayed for two nights, had plenty of space for two of us and it was easy to travel to/from

The room was very basic. Staff where very helpful with any problems we had

The staff was awesome but the property could be better. The toilet was a little dirty the room overall didn't seem that clean. The WiFi was down since the moment we got there and didn't work at all that was the biggest inconvenience. The TV didn't work. The staff graciously allowed us to leave our luggage there which I am very grateful for.