The hotel looks right out at the castle. Walking across the street is the park and an incredible art museum. Shopping is in walking distance. The staff were so helpful. There are places to sit and relax. The bed was comfortable and the room clean.

My family had a great stay in a castle-view room. It was spectacular! The location cannot get better, with major malls and restaurants less than 700 meters away. The staff was very courteous. What a refreshing change from all these unattended/automated hotels.

Clean, convenient, excellent service. Would recommend. A bit plain, but well worth the money.

Really nice place in front of Kumamoto castle. However it's about 5-8min walk from convenience store and the path is a bit dark at night, if you're alone should consider this. Apart from that, incredible, spacious and nice place

Service was the best!! We lost a luggage key and only realised it 3 days later. Kobayashi-san assisted us swiftly and even arranged delivery to our last hotel thankfully it got to us before we departed Japan. Once again many thanks to Kobayashi-san! The view of Kumamoto Castle was excellent; too bad there is still construction going on to repair the castle after the 2016 earthquake. Even though the hotel is the closest to the castle, you will need to walk all the way to the South Gate to enter. Parking slots are abundant so no worries. There are 3 washing machines and 3 dryers at the laundry room located near reception desk. Beds are comfy. Complimentary water is provided everyday.

The rooms with a view of the Kumamoto Castle are amazing at night as well as day. One of the Top 3 castles in Japan is literally across the street from the hotel. The all you can eat breakfast buffet had the best Japanese selection. Parking was easy without having to go to the basement.

Excellent service!

Hotel across the street from the Kumamoto Castle with lots of shopping and dining options nearby. The customer service was really great all around, but one that really stuck out was the parking attendant. He did such a nice job ensuring we had quick and convenient service with parking. We had a beautiful castle view from our room. Really happy with our stay!

This hotel is right next to the Kumamoto castle and provides a great view. There is a bus station right in front and it is a short walk to the street car and entrance to the castle and drinking and eating establishments in town. Hotel has convenient, east to use laundry machines so we caught up with some of our laundry. Rooms wete nice and provided a good view. The breakfast buffet is excellent.

I loved this hotel. The staff were very friendly to my husband and sister and I. The breakfast was delicious, I loved how I was able to have a wonderful Japanese traditional breakfast. It was also very convenient to walk to Kumamoto Castle. It was very quiet, spacious, clean, and I felt safe! I will be staying again!

Breakfast is excellent for Japanese and the Kumamoto castle’s view from the room and from the cafeteria for breakfast is gorgeous. This hotel is 5 min walk from city hall, shopping/restaurant area and bus and street train stations.

Lovely experience and great views. the staff was very helpful and kind. close to shopping and lots of food, nice and easy walk everywhere. amazing hotel!!

The staffs were very friendly and helpful, especially the front desk staffs, the older gentleman who is amazing! The castle view from the room is extra bonus! Althougt it feels like a 5 stars hotel in the 80s but it has kept the ground somewhat updated. I really enjoy it and the price is really reasonable. Looking forward to visit other KKR properties.

nice and quiet

Very good location to visit Kumamoto Castle on foot, and fantastic view of Castle is also available from the room. Major commercial district Ginaza Touri is also located in walking distance.

One thing we love this room is nearby the Kumamoto Castle. The amenities provided was so great. There are 4 coin op washer and dryer so this is very convenient when you have a big family of 5 to wash your clothes. The breakfast is traditional Japanese breakfast on the 4th floor. We love the ASO milk which was very creamy to our taste. There is a good space of parking on this property which is a plus. The have a housekeeping everyday. If you need to send out your heavy luggage, they have Yamato services as well. Staff do not speak English but its doable and they did their best to help us and communicate well. Kumamoto is a nice place to stay and will definitely go back if I have a chance to visit again.

Very nice staff.

Kumamoto castle is just in front of the hotel. It’s a stunning icon but you can see the scares that that the earthquake destroyed. The hotel is 10-15 mins from midtown and quieter. I was a solo traveler but was lucky enough since they gave me a twin bedroom which is spacious for me. The downside was accessing to the laundry where people need to walk in front of the reception. Also, if you expect western breakfast, it’s a bit limited. Overall, I had a good experience with such professional staff who offered the best and traditional services.

Our room was facing Kumamoto castle and we loved the view

Good: Quick check-in and friendly staff. Nice view of castle from room. Bad: Pillows are so flat that I can’t sleep well. TV seems like 2010 condition, remote control buttons are no sensitve and difficult to navigate. Location a bit far from shopping street.