Overall Ratings & Reviews Bahia Principe Fantasia Punta Cana - All Inclusive

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Since having children we’ve been exploring kid oriented resorts, and we looked up the Bahía Príncipe Fantasia resort. To our surprise, this resort is listed as a 5 star resort. Please don’t be fooled! Nothing farther from reality. Being extremely -extremely - liberal and gracious it’s a 2 star, at most. Pool towels are in serious need of a change because of stains and discoloration. The kids water park at the Fantasia needs to be closed down and refurbished ASAP. One slide was closed down. Two of the pool’s drains, located on the floor of the pool, were exposed and they just put a “caution wet floor” yellow cone on top of them. The stairs to the slides and other play areas had soooo much rust it made you think if your kids have their tetanus shot up to date. It’s truly a security and health hazard. Food was constantly cold, no matter where you ate: buffet, themed restaurant, pool restaurant. The pool side pizza was the only thing served hot and it was because they made them instantly. Furthermore, food had a pretty questionable appearance and presentation. It was pretty bad, so we opted to have a substantial breakfast, skip lunch or snack on fries and have dinner outside the hotels. But beware… the hotel has a policy that if you are using a car service to pick you up you need to inform it and they need to approve it at least 24 hours prior. The room was horrible…mold, damaged furniture, ripped curtains, etc. In general…horrible experience.

Terrible, for two occasions we were left without electricity, the buffet restaurant was bad, the children's video game area had no air conditioning, the bed was uncomfortable, there were no activities for children, and the worst part is that I was bitten by a centipede. The best part is its beach.

This is one of the best places ever you should check it out too

The resort is clean every night they have a crew cleaning around the pool area and surrounding areas. We arrived a few hours early and were accommodated nicely. Once you are checked in nothing is explained to you, no activities that are available, how the resort works etc. I was under the impression there was a lot more to do then there actually was once we got there. All the excursions are extra and I HIGHLY. Recommend you do not purchase anything from

The hospitality from the time that we walked in until the end was terrible nonexistent. The first day we went to the pool we were told that we cannot have a towel one only one per day you can exchange any the next day we go to get towels. There is no towels and the lady had no explanation or bothering to ask the upper hand to see where the towels are or simply telling you just wait. Five minutes. New towels are coming just no answer. The staff are just not trained well for hospitality. And we felt like hotel only cared on getting you to become a member of the exclusive club and that was the only way you were gonna get good service in good rooms. The hotel activities were great. The food was also not bad so to go to this hotel you just have to lower your expectation to a two star not five star.

Beach was nice

Property is not made to house a family of multiple children. The rooms were cramp. They do have plenty of activities for kids. The adult activities are not great

I would like to give a big shout out to front desk Staff Joan and Israel from the moment we arrived which was shortly after 3pm they made me feel very special. I was celebrating my birthday and they upgraded me to VIP which came with a Castle View . The view was amazing. I was very happy about the Birthday Sign on the door to my room and the snack tray welcome. The Room and Grounds were all Very Very clean. The restaurants amazing , we did 4 and all were really good. The quality of food was good and no one went hungry. We enjoyed the beach and splash pad at the other hotel. Thank you to all for making my Birthday memorable. I will be back.

Good family resort. Food, pool and beach were nice.

We had a wonderful stay over spring break. We had VIP access to all of the resorts through Expedia. This was great because the food at our part of the resort was not very good and was kind of overrun by children. Obviously, that’s to be expected when it’s a children, focused resort, But the buffet food also wasn’t good compared to the other buffets at the resorts on the property. The kids club is very much suited for younger children, and my eight-year-old wanted nothing to do with it. I would have stayed somewhere else, but I chose this location for the kids club. The other locations were more luxurious, the properties like the buildings, were better kept up. The pool was fabulous, the swim up bar was great, and the staff was top-notch. Unlike Mexico, not many of the staff spoke English, but it wasn’t hard to communicate. Except for peanut butter, which sounds nothing like peanut butter in Spanish. Lol. If we went back, we would not stay at this part of the resort, and I would say this resort is best if you have the VIP bracelet. It only gets you into the other restaurants, as far as I can tell, but that alone is worth it. All in all, it was a great spring break.

Service of staff is very good. condition of rooms are OK. Food was ok too.

This was our big family vacation. It was a great experience and there were activities for all members of the family.

Overall my family of 5 had an enjoyable stay here for 4 days. Our room was clean and comfortable and we enjoyed the pool and beach area. Two things we asked for with our rooms were taken care of quickly. As with any resort trip there were small things that could have been better but at the end of the day we came away with a positive experience and memories of our trip. It was kid friendly as we expected with different activities and a majority of the staff were friendly. The app was a little frustrating with checking in early but was very helpful after we were checked in. Our biggest issue/concern was our bracelets that let us into our rooms stopped working before check out time. Luckily we figured this out quickly and didn't get locked out of our rooms with our luggage inside.

The staff was very generous and attentive

Had a great stay at this resort . Only complaint was one day they ran out of towels at the beach , but I'm sure that is bound to happen Sometime .

I don’t know but the towel service around the pool, was the down side of my trip

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Amazing staff good food and drink all personnel were nice and kind

My luggage was lost and I had no clothes. The gift shop had very limited and expensive items. I couldn’t eat in the restaurant in a swim coverup so we were stuck eating all of our meals at the buffet which wasn’t great. The jacuzzi in our room shot black mold out of the jets and a nozzle flew off. We informed the front desk, they said they were sending someone to fix it - no one came. Tips are absolutely expected - at all meals and for drinks on the beach, pool, anywhere. I had limited cash because I assumed it would only be necessary to tip maids, bellhop, etc There was no atm. I walked to the neighboring resort where they had an atm but it was broken. If you aren’t tipping you can expect poor service - I would have to ask multiple times for a drink, etc. I would not return to stay here again