Clean nice hotel, friendly staff

Better than expected for the area. Staff were friendly and helpful. Room and bathroom clean and modern. Bed firm and comfortable.

We got a delicious cookie on arrival

Very good breakfast staff and also lady who checked us in

If I avoid the noise coming from the external constructions, I think the hotel is really great.

Nice quiet hotel close to Kingston. Beds were hard but otherwise a very good stay.

I'm guessing this hotel had a recent interior renovation, because it's modern and has really beautiful interior finishes, from the bar and lobby to the room doors and bathrooms. The lobby and room were very clean, but the elevators were filthy. Blackout drapes were great. No refrigerator in the room. Lots of power outlets, and even a USB-C charging port, although the one on my side of the bed didn't work. The bed was not terribly comfortable; I could hear and feel the springs. They only supplied one pillow and one towel, which is bizarre. Nicely equipped fitness center. Two of the staff members watch videos on their phones without using earphones, which is annoying. The delightful breakfast buffet is £15, which you have to ask to learn the price. The hotel is in a good location near shopping and transit, but you'll hear the train. The downfall of this hotel is the construction. They sent me a message a couple weeks before my visit saying "The hotel’s external appearance may look slightly different." In reality, it's completely covered in scaffolding and netting, completely changing its appearance. They also said "There may be minimal noise during working hours, but we’ve taken care to ensure that it won’t interfere with your comfort or overall experience." In reality, the workers were drilling into the exterior and hammering in support pieces all through the day, which prevented me from taking my daily siesta. They did take 25% off my bill as a gesture of goodwill.

There was extensive renovation performed at this hotel that we were never notified about the rooms were substandard as far as the condition of the carpet the smell the room smelled like mold the lighting and a journal there’s no service available the facility such as help with logic luggage, etc.

Room was spacious and nice. Construction outside meant no sign where hotel was. Parking was not correct as per hotel listing. Ramp in wheelchair inaccessible.

Booked this DoubleTree by Hilton based on Expedia’s listing, which falsely claimed onsite parking. There was none. When I showed staff the listing, they got defensive and refused to acknowledge the issue—no apology, no help. The room had no soap for hand-washing, which is basic hygiene. We had to call down just to get one. Water bottles were left outside room doors, which felt careless and potentially unsafe. To top it off, the building was covered in scaffolding, and planned works began daily from 8:00–8:30am. Our window front was completely obstructed, and privacy was compromised. Overall, a frustrating stay with poor service and misleading information. Definitely not what you'd expect from a Hilton-branded hotel.

Property is good. Exterior construction caused some temporary inconvenience.

Lovely hotel, staff were fab.

Property was close to the town centre but still nice and private. Close to the walks along the river good location

When I booked there was no indication in the building work the hotel was under going. It was covered in scaffolding and so was our window. Luckily we stayed over weekend so no builders. The hotel was clean and tidy. We did not eat in restaurant. Convenient location for train station. Only odd thing, is the bathroom light only came on if you turned on all room lights. So at night it was bathroom in pitch dark or waking up your partner by turning on bedroom lights! I queried it with reception but apparently it's meant to be like that! Overall a nice stay and would stay again (sleep mask required).

Woken up at 9am by loud drilling, not impressed. I was emailed a day before our trip that maintenance to the outside of the building was occurring. Too last minute for us to go elsewhere as we wanted a very good sleep until check out.

Convenient but scaffolding outside windows

Service was excellent. Breakfast was great. They had work going on to the hotel which meant Disable Parking was suspended but parked in a secure car park 2 mins walk away. No problem. Would definitely stay there again and would highly recommend it.

Cleanliness and comfort was good. The shower didn’t work on the first night and on the second night I was offered another room.

Great location, really helpful staff

Hotel room was clean, staff were friendly and professional and the location was very good! Close to the shopping area and train stations so staying outside London is easy and convenient!