The positives-,good situation( we were visiting for an event at Hampton Court Oalace) Air conditioned rooms- heatwave in London The negatives- room facilities were poor- no in room fridge Only one pillow each on the bed with no extras in the wardrobe Toiletries in the bathroom were empty including shower gel - despite asking that they be refilled during the day, they remained empty. Quite poor

Very helpful staff at reception. Restaurant staff even stayed open for a few extra minutes while we self served our breakfast as we were late arriving.

Hotel was in a good spot for trains and buses walking distance for every you need ,pubs restaurant shops ,we had a lovely walk along the river Thames

Breakfast was excellent

Great location and very convenient.

Very noisy room. There was a private party on the 1st floor right next to my room. Noise level was very high all night long. Did not get a good nights sleep. I would not stay here again.

Lovely big bedroom

The hotel is clean and fresh. Decor is beautiful and staff are very accommodating! The room was perfect!

Nice staff great location next to the shopping centre

Excellent selection of food available for breakfast

Lovely room Shame we couldn’t get hot water to be able to shower

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Overall it was a good short stay

The site says yhdy take cash. They dont

Very nice stay

Thanks a lot for everything

Room was clean and spacious. Breakfast was fantastic

The Hotel was let down the Chef and kitchen staff having no understanding of Celiac Disease and the importance of Gluten Free , The chef though we were a pain and the GF guide they provided was unsafe and wrong , We also spoke with Food and Beverage manager who apologised but had limited GF experience , not good when the staff would be looking at this person for training and advise . The hotel refunded breakfast but i would never eat here again

Comfortable

Clean room