Overall Ratings & Reviews Hotel Black

Estaba sucio , no es un hotel de 4 estrellas como lo promocionan en su página. Me tuve que cambiar de hotel

The bad: The facilities are old and very cluttered with a lot of different items, which seem they havent not been dusted in years. Towels are extremely old and have stains I dont think any wash can take off. No small or face towel is provided. There was a pipe in the bathroom which kept leaking water on top of the toilet. Yogurt in the breakfast buffet was spoiled and acid, and the eggs had a grey color to them which didnt give me confidence to consume. The windows didnt shut down entirely, and though I usually wouldnt have a problem with that, being there were ladies on the street laughing and screaming the whole night I had to turn the TV on to mitigate the noise. The Wifi signal in the room was weak and would constantly get disconnected, and was unexistant in the buffet area. The good: The staff was very nice during the stay. Wifi signal was strong in the lobby area.

There was a few things that I don’t like

The Hotel was ok, staff was nice but it felt very unsafe around the area over night. Breakfast was very limited but ok. Overall it was barely ok, I wouldn’t stay again

They don't clean your restroom during your stay.you have to ask for clean towels. they do not change your sheets during your stay. My stay was 6 days.

clean but condition/facilities a bit old. ok for the price. staff very helpful

Walking distance to the angel monument

Good option and great location. Wifi in the room not good

Super comodo, muy seguro y el personal muy atento. La cama y las sabanas super limpias y comodas.

Nice staff all around, hotel is good bud can hear traffic etc in front of hotel at night.

I traveled with friends to MX City and we all stayed in different colonias. I stayed in San Rafael and I loved it. Every single employee at the hotel was amazing. Great customer service. Breakfast was included with my room and was yummy every moring. Room was cleaned daily, AC worked great, hotel was quiet even though I was on a low floor. I was a short Uber ride to Polanco and Zocalo. I would stay here again. At night it seems to get a little sketchy... but not scary.

wifi not great. Room not very sound proof even after moving up a few floors due to the busy streets around the hotel. staff were nice

Property was clean and the staff was very friendly. Would’ve liked for the game area to open.

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It was very well decorated and clean hotel close to the heart of the city. Staff was helpful, although the internet could use an upgrade because it was a bit slow. Overall I enjoyed my stay.

Certainly seemed safe area and possible to walk to tourist attractions. 15 minute walk to a Metro station. Some decent cafés very close. Downside was the decor - over-cluttered communal areas. It was trying to be quirky, but just succeeded in being ridiculous. Didn’t help either I was on the 7th floor and one elevator was out of action some of the time. Even on the seventh floor, the street outside was a little noisy. I liked the security system.

Only complaint would be “spotty” WIFI

Good hotel

The Black Hotel is a high concept property. The staff were quite pleasant and the restaurant etc looked nice, though we didn’t partake. The room was comfortable and clean, and we’ll maintained. I would have liked a coffee machine, and the hair dryer was not really effective.

We have stayed several times. We love the food carts on the street for great coffee and breakfast. The food at the hotel is getting better but…