All the staff were amazing. Everyone was polite, helpful, friendly and efficient. Our room was very clean and a fantastic size. The bed was so comfortable too.

Everywhere was spotless and clean great staff and everyone was so friendly. The food was excellent and valentines night was really great . Will once again recommend it . Kind regards kate and john xx

Room was beautiful receptionist was lovely breakfast was nice On a night it was very noisy lots of banging and an alarm was going off we got a knock on the door late at night to ask if we had been smoking in the hotel room which was setting the alarm off the lady asking us appeared quite rude and don’t apologise for the disturbance my husband and I don’t smoke no idea what the alarm was that kept going off in the end staff had mentioned they had turned the alarms off Quite disappointing as we were really looking forward to our night away

Staff were excellent, room excellent and breakfast was excellent will definitely recommend and stay again

Room was lovely food good and all staff very friendly.

Fabulous

Staff very helpful great food as always

Lovely room, good facilities, friendly staff. Used the bar and restaurant and the food was very good.

Nice hotel, quiet location, clean room, fabulous breakfast, excellent customer service.

Absolutely amazing place, great staff . Very friendly stayed 2 nights for wife’s birthday surprise, even a murder mystery. Perfect.

Good parking on site. A very warm welcome and beautiful room. The burger night offer was good value and very tasty and plentiful. Breakfast was lovely and freshly cooked , all in all a wonderful stay

Couldn't fault Brockley Hall. Friendly staff good food. Enjoyable stay

Excellent staff, very good food, clean, comfortable room, but the decor style was completely 'wrong' for the history and the architecture of the building. We were puzzled by the relevance of glass giraffes etc. The interior designer who was responsible for this, should be introduced to the concepts of relevance and restraint. Shame that the staff and chefs are let down by creepy interior design. It's often the other way round!

We visited the property as we were going to meet our relatives who live in Saltburn. The hotel was lovely and the breakfast superb.We will use it again.

Very good.Lots of parking and near the promenade.

I had booked one of the deluxe rooms which cost £297 for the night. The size of the room and views were great, but I expected a higher quality given the price and description. There wasn’t anything major wrong, however there were several small things that made it disappointing. Firstly cleanliness, particularly the bathroom there were dust webs, lots of limescale and equipment on top of the shower (the shower had a missing knob). In terms of the room, small things needed finessing such as fixing the curtain hooks so they stay in the wall (for the tie backs), a range of biscuits rather than one packet, a larger TV especially for the size of the room and well maintained window frames (some were rotting) and cleaning the cobwebs and spiders from the windows. That said, staff were friendly and helpful and it was a great location.

Wow - we were blown away by this feast for the eyes! I fully appreciate that the decor at the hotel won’t appeal to everyone (art is after all subjective) but, as a photographer myself and with my art loving husband, we found our two night stay here to be a fitting and beautiful end to our three week tour of the North! In addition to the decor we had a comfy bed, great food (they really looked after my coeliac requirements) and the staff were wonderful. We love Saltburn so of course knew the surrounding area would be amazing as always but this hotel made our stay perfect. There is literally something new to see everywhere you look! Giraffes in the dining room, swans and flamingoes on the walls with a huge bear to greet you on arrival and quirky wallpaper. Loved the whole stay!

Obviously the outstanding feature of this hotel is the decor, a talking point and conversation breaker wherever you look, but the staff also deserve a mention, a very informative and friendly bunch. Thank you for a lovely and welcoming stay

Top marks

Exceptional hotel with amazing staff and great character and decor to the building and excellent cuisine top marks to the chefs