We apologize for the inconvenience, but customers can request a refund. Normally, all bookings are refunded, no one has not received a refund. Just inform the call center of the app that you booked.
Including on the booking page before payment, the travel app has already informed that you must call in advance only if you arrive after 8:00 PM so that the accommodation can inform the room number so that customers who arrive late can enter the room directly because the accommodation cannot contact customers directly. The agency does not send the phone number information to the accommodation. If you come to stay and do not stay, all bookings will be refunded.