Hotel was ok, room was a long walk but that's ok. Check in/out with Ashley wasn't great... Not one please or thank you which doesn't give a good first impression. Felt like I was doing him an inconvenience!

Whole place was great, lovely setting, great facilities, great staff. Totally unexpected and very reasonably priced

This was my second stay at this beautiful hotel, which has lots of charm. The location is so peaceful, and listening to the dawn chorus in the morning, after a great sleep in a very comfy bed, was a pleasure. Plenty of tea/coffee etc. in the room, although no fridge. The spa was spotlessly clean and the facilities really good for a quick session in the evening - a nice extra treat to enjoy the stay. I do have quite a critical eye though, and there are things that could be a little better. The room was lovely but the paintwork was knocked in places and needed touching up, and marks on the wall where a previous guest must have spilled a drink needed cleaning. The shower leaked despite the glass door. There were some damp patches in the bathroom. There’s just a little feeling the hotel isn’t as loved/cared for as it could be, and a little TLC would elevate the experience. Not much effort would make it excellent, instead of good. All that said, for the price I paid it’s really worth it for a quiet getaway, and I will stay again!

Very loverly experience, the perfect place to stay for our anniversary

Nice hotel but food and drinks are overpriced to say the least

Lovely grounds, greeted by great staff, complimentary upgrade to state room for anno

Yes it was

The room was lovely - softer pillows would be even better. The room was very smart only thing needed a quick paint of skirting at entrance and it would be perfect. The spa was fabulous and Rebecca who looked after me was amazing The reception were okay but no one sad enjoy your stay and afterwards how was your stay - Remedied very easily rem

room was very comfortable and clean, staff were excellent, food incredible as well as service in restaurant. 5 start stay in a beautiful building

Couldn't fault this hotel at all. From the beautiful grounds, the grandeur of the building, the impeccable customer service, the delicious food, the spacious, elegant room, the clean, luxurious spa. The drinks were a tad on the pricey side, but the mid week room price including spa access was excellent value for money. Would come here again in heartbeat.

Room was excellent, staff were very friendly and welcoming - nothing was too much trouble. The Spa is also very good.

I have stayed at hundreds of hotels and this is by far the best, helpful, friendly and professional staff, room spotless as expected. The facilities were also very nice, the spa and restaurant were exceptional. But the biggest thing is the historic building itself, what a place, will !00% be returning when we need a country escape!

Didn’t eat breakfast

Breakfast was lovely. Was very disappointed the pool was freezing so I didn’t get in which was disappointing I looked on reviews it said heated pool other people did make comments how cold it was . The bed was wide but very short my partners feet were over the bed all night

Clean, friendly staff, very helpful

It was a lovely room although the floor hadn’t been hoovered in our room (Lustre). Otherwise very comfortable stay. I really fancied the smoked haddock for breakfast but the fish hadn’t arrived which was a downer. All the staff were very friendly.

We had a mixed experience during our stay. The staff, Macey and Yannis were excellent with their customer service. Macey took her own time to give us a guided tour of the amazing wine cellar, which was very impressive. And Yannis dealt with various food requests during our dinner, which was much appreciated. Unfortunately, there were many other aspects of the customer service which did not seem to match the 4 red star rating;- Emailed to book dinner before arrival and got an afternoon tea confirmation. Phoned 4 times, no one answered the phone You emailed us saying you need to pay on arrival, but already prepaid. Told we may not be able to use the spa if too busy, as members and day spa guests take priority before hotel guests. Most of the houseplants are in very poor condition Very dirty net curtains in the main hall. Carpets stained No flowers, candles or lamps on the dining tables, even though a 2/3 rosette restaurant? Breakfast was poorly presented, and especially the scrambled eggs, almost inedible! No red fruits/berries. Asked for payment every time we ordered anything, even though we had paid a £400 deposit! A simple lunch salad next to the spa took 50 minutes to arrive. A  great shame because it’s a magnificent historical building, so very atmospheric. And there were plenty of well-dressed staff.

Lovely hotel in a great setting, loved the toiletries! hotel room was very nice just a bit warm overnight for us. Special shout out for Ashley who stayed after his shift ended to try and get the TV working! Met for a family lunch and the food was excellent, thankyou

Outstanding hotel , from professional and friendly reception staff, to the wonderful relaxing time in the spa, to our stunning room. The room was spacious, beautifully decorated and the bed was super comfortable. The bath tub even had its own tv on the wall to watch. The hotel was decorated for Christmas, loved it

All good, thank you!