Thank you for a great stay with my family

We booked this hotel because Mercure has been a reliable place with good standards in the past. The heated pool was not heated. The restaurant on site is awful, it’s the only thing making this stay less than 5 stars all round. Room was clean, spacious and super quiet. Bed was extremely comfortable and we enjoyed our stay.

The whole motel was great. It would be great if when forwarding our bookings to these place that it is noted the age & sex of any children staying with the adult. I have a boy 11yrs & a girl 12 yrs. I had requested the family suite which was great but there was only a king size bed in each bedroom. the girl & boy could not sleep together, nor do I sleep with either of them. It was easy registering on arrival & the staff were very helpful. When they realised it was my birthday, I was given a bottle of wine & some sweets. The staff were kind enough to supply a fold-away bed which was set up in the loungeroom when I brought this to their attention. The rooms were very clean & comfortable; it was easy access to the restaurant for meals & there was plenty of undercover/shaded parking available. Enough though I only live 55 kilometers from the facility I do not drive at night so it was great to stay in such comfort.

We used this hotel for a stopper when we were travelling North from Sydney. The hotel is clean, modern and the staff were friendly. The family room was huge but we found the bathroom to be a bit grim as it was all on one tiled level. All good other than that.

Great nothin was a hassle for them

Location was great for what we were there for

Great hotel. Great clean spacious rooms. Food in the club attached was a little lacklustre.

Whilst we were happy with overall stay we had a noisy air ventilation system causing us poor sleep Reported after 1st morning snd investigated but no better 2 better night Staff apologised but do not feel this is adequate as our short stay was not restful and did not feel we got good value

Value for money

Great location and easy to park and access rooms with a club insite for meals if you don’t feel like hoping out. Rooms were clean and spacious.

Friendly staff in a good location. Plenty of parking and easy access to the town facilities!

Well maintained

The room was nice and large but the in-room phone did not work, the bed-side lights did not work. There was no mini-bar - if you wanted a drink you need to call reception, which isn’t an issue if the phone works. Ordering room service was complicated and limited choices- no desert options. The food was mediocre at best. Was our second stay and our last.

Had a great stay

Very clean and comfortable

Just love this accommodation, tick every box I require when visiting Tamworth

Perfect modern hotel setup

Would highly recommend as the Hotel is conveniently located with easy access and friendly professional staff. Room is quiet, very comfortable and bathroom clean and overall well appointed room. The convenience of tea and coffee facilities and the access to the West's for meals is good. We had a fire emergency in the morning of our stay and the staff were well drilled and efficient in having all guests evacuated without fuss and ensure utmost safety. Everyone was kept well informed.

Amazing service, great staff, clean, very comfortable and spacious rooms. Great being connected to leagues club. Secure shade cover parking . Coles walking distance.

Very comfortable bed and well appointed room. Quiet and easily accessible. Professional and friendly staff. Would stay again and recommend