Overall Ratings & Reviews LUMA Hotel Times Square

Love it , I will be back very kid friendly hotel, best customer service

Family stay with 4 and 6 year old. Staff were fantastic and accommodating. Kids enjoyed the housekeeping delivery by robot.

The location of this hotel was perfect for us. You are right off of Bryant Park and about a block from Times Square. The restaurant and bar downstairs was great as well! The staff was friendly and helpful, room was clean and comfortable, and the ease to get to the subway or catch a cab all made this a wonderful place to stay!

We had a great time at the Luma! the team was prompt and professional! Warmly recommend

The staff at Luma are so friendly and helpful.

Loved staying at Luma! Very very quiet and spacious rooms with 2 King beds. Will recommend and would stay again!

I liked how the hotel was close to Bryant park, shopping, subway, and restaurants. It is centrally located and the staff was great.

Great hotel and restaurant!

Location

Amazing place to stay in the city. We have been here several times and always enjoy it. Staff goes above whats needed. Omar is terrific in the bar. And when my daughter had to leave at 4:30 in the morning, one of the door attendants stood with her to make her feel safe while the other went and personally flagged a taxi for her. Above and beyond service.

Location is best.

Room was very nice. Very good location. Draw backs: 1) room availability. 3pm is checkin time. The room was not ready until 5:33. 2) once your car is parked for the Valet at $100, you have to wait for 1 hour for it to be returned. They did not tell us this in advance. Basically don't be in a hurry when staying at the Luma.

After extensive research I chose Luma based upon the positive reviews, reasonable pricing, and location. It exceeded all expectations! Amazing staff members that were friendly and helpful throughout the stay! Location is close to everything but not so close you feel bothered by the crowds or noise. The lobby, elevator, and rooms are all incredibly clean and beautifully designed! This is my hotel of choice when traveling to NYC!!

Customer service was top notch. I was extremely impressed with how on top of everything they were. If we requested something they responded immediately.

Close to everything in Times Square. Staff is extremely friendly.

Was good. Met expectations.

Have stayed here many times and is usually excellent. This time not so much. Room not ready until 4:00, a couple of items in the room didn’t work and a two hour wait to get our car from valet. These made me take it down from a usual 4 stars to 3. But still like staying here and will return.

Family friendly, clean and safe. Staffs are all very responsible and nice. Highly recommended.

It was amazing

Nice place