Overall Ratings & Reviews Hakuba Panorama Hotel

Staff were great they were very welcoming accomodating efficient happy..

Pros: friendly staff, great location Cons: - found pubic hair on the bed and on the bathroom floor; - urine stain around the toilet rim; - staff who didn't know where the do not disturb sign could be found in the room. She offered to let the cleaning team know that we did not need room cleaning, but our room got entered into anyways. If you expect the Japanese standard of cleanliness and operation from this hotel, you would certainly be disappointed. It feels like a frat house to me that the staff worked together causally without the guidance from the management. I will not come back.

Perfect location for shops, food, buses, chair lift! Loved our stay here

Close distance to mountain, bus station, shops and restaurants. Roomy and comfortable accommodations, and very friendly and helpful staff.

Great area to walk to the snow lifts and restaurants.

Well run, excellent tap room.

Staff was very friendly and the food was amazing in the taproom

Perfect accommodation, good hotel services, well maintained devices and hospitality staff. Very easy location to all resorts.

Exactly as advertised - staff were friendly and helpful. Easy walking distance to Happo One and shuttles right at the door for Goryu / 47. Short walk to the main bus station for farther hills such as Cortina and buses to Nagano. Drying room for gear helps to declutter your hotel room. Breakfast is nice with just a little variety each day. Taproom restaurant food is pretty straight pub grub and has quick and friendly service (no yakitori any more). Would definitely book again if we return to Hakuba.

Great location, beautiful scenery, comfortable room, good bath, great beer

Excellent view of Happo One, fantastic onsen, very friendly and helpful staff. Breakfast buffet was perfect for fuelling before a full day of skiing.

This was our second time in Panorama. We loved it 3 years ago and we loved it now. I hope we will be able to come back again. The rooms are spacious, the food and beer are very tasty and it has this kind of skiing atmosphere which i like to have on my skiing vacations.

First time we had traveled to Hakuba for a snow trip with our daughter (5 year old), and the accommodation was fantastic. Rooms were large, and had a bunk-bed, which was great. Clean and comfortable. Hotel staff were great, and the coordination with Ski School, shuttles to Hakuba47, etc. were all excellent. Staff also offered to give us a lift to the bus terminal after check-out, which was a great touch. Only a short walk to both Hakuba and Echoland - we will be back :)

Had a great stay here, it was perfect for our family. Kids especially loved the big trampoline out the back. The staff were great and the whole experience was very pleasant. Will definitely come again!

Great location and very good room size

Location, service, facility, all are good. Except toilet is small and its clealiness is below Japanese standard. My wife complained smell in the toilet, which is rare case in Japan.

The room was basic but clean and had everything that we needed. The staff were always friendly when we came to them with any queries however they would never look up unless directly approached. A friendly hello/goodbye as you passed by the front desk would have been appreciated and would have gone a long way.

This property was perfect for our family trip. Close to restaurants, bus stops and local indoor skatepark. It had a great breakfast, friendly, helpful staff and a laundry.

Nice place, perfect location, good beers, atmosphere and very kind staff. Totally recommend.

Fantastic and comfortable hotel. Great for families of 5 in japan! Really enjoyed the onsen and trying all the different beers. Breakfast great too. Staff extremely helpful- make bookings, enquiries etc.