Overall Ratings & Reviews Homewood Suites by Hilton Schenectady

Colin at the front desk was awesome!!

Plenty of room for our party of six. Good breakfast options starting at 6:00 am even on weekends.

Large spacious rooms. Very clean. Issue seemed to be lack of sound proofing. Not horrible, but actually noticeable.

Always our hotel of choice when visiting family in Schenectady!

Hotel is under renovation which was somewhat disruptive and you had to walk through the construction area to get to the pool. Room we stayed in was very nice.

Under construction. We were company of 3 with 2 towels in the room. Asked for extra. Never delivered.. stuff lazy

Hotel and room were very comfortable and spacious. Rooms were very clean and large.

Lobby on construction

Great stay!

AC/Heating unit very noisy. Needed to be tuned up. Vents need to be vacuum. No working fan in bathroom. No comforter for pull-out sofa. No list of places to eat for out of town guests. Easy access to what we were there for. Spacious living space even if bathroom small. Safe and decent hotel.

Favorite place to stay

Everything was great. No issues.

Check in person was super nice and explained everything available on property. Food was good in the morning. Restaurant next to hotel looked really good but we dud not eat there.

It was a great experience however they need to improve the quality of the fruits for breakfast.

Started one night and it did the job.

Great location! Rooms were like suites. Lots of space. Very Clean. Great breakfast! Will stay again

Location is fine. Foul musty odor, dirty carpets. Gross

Nothing was appealing…

Free breakfast.

We arrived at the property after 1:00 AM, following a drive of over 10 hours with three small children. Initially, everything seemed fine until I realized that the exterior door to our room could be opened without using the key card. I went down to reception, and the lady at the desk mentioned that she could offer a full refund if we wanted to move to another hotel, or she could have someone fix it in the morning. As you can imagine, moving to another hotel in the middle of the night with three kids was not an option, so I agreed to have it fixed the next day. When we left in the morning, no one was at reception. Upon returning in the evening, I checked the door again and found the same issue with the handle. I went back to reception and spoke with a different lady, who had no idea about the problem. She didn’t even bother to call or check with the previous staff to see what had been done or why no one had come to address the issue. To me, this clearly shows that they do not care at all about the safety or concerns of their guests. Honestly, what surprised me the most was that this happened at a Hilton property, where you expect a minimum level of service and security, especially for a hotel charging over $500 CAD for just two nights. The staff's attitude was as if we were staying at a hostel — completely careless and unhelpful. Moreover, the breakfast was the worst we’ve experienced so far in any hotel.