Breakfast amazing - location walking distance to everything.

Excellent Hotel well located to explore Porto. Food and drink offerings very good and really helpful polite staff. Happy to recommend

Unfortunately, my friends and I had to switch rooms during our stay. For over £300 a night, we did not have the best views, with some balconies facing a wall. We moved because our original room felt very cramped, and we were given a disabled room where the sink was hanging off the wall due to someone leaning on it. We also didn't have an iron provided initially; it took three days of asking before we received one. After using it for some ironing, we had room service, but the iron was taken away afterward. We had hidden it, as we needed it again, but the staff still removed it. Additionally, there were bleach-stained carpets in the hallways, which I would have expected them to replace considering the price of our stay. The food was also underwhelming, especially for a Michelin-starred hotel an bar was small. We were recommended a seafood restaurant, but we were not informed that it was also Michelin-starred and very expensive, located in a rundown area of Porto without sea views. I had specifically requested sea views for my father's 70th birthday, so be cautious when the staff recommend dining venues.(online photos were also misleading with beach views) Overall, I was disappointed with our stay. I also didn't feel comfortable swimming in the outdoor pool, as there were constantly pigeons and seagulls bathing in it. It was quite disappointing, sadly. HOWEVER the concierge staff were unbelievably polite and helpful and went above and beyond for us, that was a 5* experience.

Friendly, welcoming, and knowledgeable staff. Eclectic design with local influence! My room was spectacular! The food was delicious and the hot tub was inviting. My friend and I visited the Spa and were delighted with the special care that we received. Thank you for assisting this disabled, senior citizen. Torcado was amazing, so helpful! Thank you!

Everything about this hotel was wonderful-especially the staff. I wish it was better located. A bit off the beaten path for me. Also needed to ask the front desk to turn on the AC in my room each night. I don’t know why this was a thing. We would leave for the day and the AC would stop running, so we returned to a very hot room. Tried to turn on AC but wouldn’t respond.

EXCELENT

The worst checkin of my life. Very slow and when finally someone from the staff showed, another staff member showed up and both of them started arguing in Portuguese making it a very uncomfortable moment. I was offered literally “a sip” of espumante, then they gave a tour of the entire hotel showing me the amenities which took forever cause all you want to do is get to your room and chill. Good breakfast, decent food at the restaurant, small room, even smaller shower…for the price…I’m not coming back.

The rooms are spacious. The view is incredible. The breakfast buffet is top notch with hot and cold items. The staff really goes out of their way here. I recommend this hotel without any hesitation.

Great staff, beautiful hotel!

Breakfast was very good, large selections of fruit, juice, champagne, eggs and baked goods, cheeses and meats.

Amazing staff and breakfast. A 5 star experience all around

Absolutely beautiful hotel! Truly one of the best we have experienced in quite some time. Breakfast was amazing and waitstaff as well. Location is great and close to everything. Gym, steam room, sauna all made our stay more enjoyable. Would absolutely stay again when back in Porto.

Great stay

Warm and helpful staff, clean and comfortable room.

Wonderful experience all around

The hotel staff was awful. We were having issues with our flight out of Newark due to government shutdown and had to cancel our flight and the hotel would not assist us with a cancellation and refund for the reservation even though we had given advance noticed of the cancellation and the trip cancellation was not in our hands, it was a flight issue.

This hotel and the staff are amazing!! The hotel itself is beautiful and the amenities are wonderful. The staff was top notch, they went above and beyond to make our stay feel special. Highly recommend booking at Torel, we will be back on our next trip to Porto!

Room was spotless and came with nice amenities and an unbeatable view. Staff was extremely attentive and welcoming.

Loved the vibe. Very clean and quiet hotel. The staff are very attentive and helpful. They’ve a wonderful mixologist and restaurant.

Wonderful experience! Restaurant on site was amazing! Staff very friendly and gave great recommendations. Will definitely return and recommend to others.