Overall Ratings & Reviews Hampton by Hilton Aachen Tivoli

I arrived pretty late on a cold winter night. The room was cold, but this is to be expected in eco-friendly Germany which does not heat up the rooms needlessly. The AC heater came on as soon as I inserted my card in the main switch. What really upset me is that I had a very cold night because the window was propped open. It was only when I heard the outside noise due to the morning rush hour traffic that I realized that. So yes, go figure.

I recently stayed at this hotel, and I’m very satisfied with my experience. The rooms were clean, well-maintained, and comfortable. The staff was polite and professional, always ready to assist with a smile. I would recommend this hotel and will definitely return on my next trip!

Great value, breakfast included and decent. Location is not great if you want to visit downtown.

The staff were very friendly and the bar was ideal for having a tipple before retiring to bed. The breakfast had a good choice of hot and cold food although as it was busy, they could have had more staff clearing the tables. Over all a very pleasant stay.

Belle chambre, lit confortable, insonorisé, beau décor. Secteur tranquille. L'hôtel était très bien entretenu. Le stationnement intérieur est payant et c'est un peu à l'étroit. Le déjeuner inclus était vraiment bon. Il y avait beaucoup de choix et le personnel était très gentil. A distance de marche du Centre-Ville, environ 15 minutes.

Easy to find hotel in good location. This hotel has friendly professional staff who look after you during your stay. From check in to checkout they were both knowledgeable and courteous. Rooms are usual Hampton by Hilton clean and comfortable. The room we had was at the side and was very quiet and allowed a good nights sleep. Overall we had no complaints.

Nice and easy hotel for a good price. Everything was clean and very helpful staff. Parking was good, although tight to get in. easy to walk to town centre (2.5 km).

Fine for a couple of nights - comfortable beds and pillows. Asked multiple times to change/fix the thermostat and that never happened so the room was always too warm at night and it was not warm outside.

We always stay here for a trip to the local theme for two a day, and it's always fantastic. Super quiet, comfy, lovely staff and the most incredible breakfast!! Can't recommend highly enough. Thanks!

Really nice hotel located conveniently in walking distance to the town centre. Staff was extremely nice and helpful providing advise pro-actively. Would definitely recommend and stay there again 👍

Lovely hotel, great staff & easy parking. My mother is in a wheelchair and everything worked very well for her. Thanks!

Really nice and clean. Very comfortable stay. Excellent breakfast choices.

Really enjoyed our stay there. Friendly staff, nice rooms (couldn’t hear traffic, great curtains), solid breakfast, affordable.

Restaurant could have more food varieties.

Nice Hotel about 1.5 km walk to town. Hotel refused to credit my Hilton account points as I had booked through Expedia, which was annoying. Equally no acknowledgment that I was a Expedia gold member, not asking for red carpet but whats the point in earning status if it means nothing? I will stick to Accor hotels as their program acknowledges your status. RM

One night to visit friends. Dinner menu was limited. Room was comfortable and warm perfect

Hotel was very easy to find. We arrived early and was given a room which were very pleased with. Room was clean very modern as is the whole hotel. We eat in the restaurant that night which was not expensive but good. Room had a shower only but very good. Found staff helpful.

Main road location and purple colours make it easy to find. Underground car park has direct lift access to rooms and reception. Room large and in good condition but bed was a bit too hard for me. Decent breakfast.

In the evening when I was going to bed I found out that sheets and pillow contains drops of blood when I asked for cleaning nothing happened. Then the other day I had to shout at the reception to get a new room. Hotel has terrible cleaning and you can find attached how dirty are the bathrooms nearby breakfast area. The shampoo and soap in the room was not refilled. It contained on the water. Receptionist ( I guess his name was Mitlu) was very arrogant and completely incapable of solving situation.

The hotel was great!