Breakfast was good

Very rude staff. I want to highlight an incident. The sensors at the entrance gate is ideally supposed to be automated and sensor should be working. As my mother (aged 75+ yrs) were walking from the entrance towards the lobby, the sensor failed working and the entire glass door dashed against my mother's shoulder and she well on her back. When i reviewed this myself by standing close to the door (2 inch approx) to my surprise the door the sensors again did not work and the door closed on me while my finger actually held in the middle of the door. The sensors were actually not working. When we raised this incident to the hotel staff (on duty manager and security in charge), they initially blatantly denied any wrong doings. They were like this is how the sensors work. They were behaving as if we had not stayed in a star property before this. They were being very rude initially and started saying sorry only when some international guests came to the lobby to watch the incident. I then called one of their staff to stand next to door and actually showed to them. The sensors failed again and it was suppose to close on the staff's face. Only then they realized that something was wrong with the sensors at the automated gate. We asked them to connect us to the GM of the hotel (Swapna Nair), which they denied saying she is busy. He was later at around 10PM is when their Deputy GM called and acknowledged the incident. It is a serious threat for children and senior citizens.

The room was in good condition. The staff was courteous

I had a big spacious room- but my friends room was small and very tired looking. It was super clean. Helpful, friendly and efficient staff.

Good

For Marriott room was very big and good. Lobby could’ve been better. Breakfast 3,5

Clean room. Great room service. Food at the breakfast and dinner was great.

Wifi Internet did not work at all, but overall it’s a fabulous property.

Amazing food and amenities

Great breakfast, room tidy, wifi a little clunky but passable. The rooftop bar had an event so we went to tae one one the mezzanine level and they put the music up really loud even though it was only 7pm and had 5 other people in the whole place.

👍

Close to airport. Staff is hard working and solution oriented. Check-in was slow and we were offered rooms in the smoking floor in spite of clearly specifying non smoking in our booking. We had to switch rooms the next day - overall, very inconvenient.

Wonderful stay, like the friendly staff. Keep up your good work

The property is vwey well maintained, the staff are very polite .and food is good. The selection in the breakfast is fine , but can be improved.

Property is close to the little mount metro station

Beautiful Hotel, friendly staff and I wish to return at some point.

Best to stay near by Airport

The best out of 3 times i stayed. Had a better view and the pool was cleaner than ladt time. The staff are wonderful, especially Adithya, the front desk clerk who showed us our room. We had a very relaxing 2 night stay.

Close to airport, nice rooftop

Beautiful hotel. Check in went smoothly. When checking out did not get the same treatment. Receptionist Anamika was fussy about booking a taxi to the airport. She claimed only one taxi was available and we needed to go early as they had a pickup at the airport same time. I found this hilarious for a five star hotel. As we were already paying a premium for their taxi service and were refused commute. Then another receptionist helped us book the taxi for a later time.