Overall Ratings & Reviews Renaissance Dallas at Plano Legacy West Hotel

It was adequate for what we needed. You know what you get with a Renaissance.

Wonderful hotel we loved it!

Club located 1 block and bass rattled windows until 2 am

Nice hotel and will stay here again when next am in town.

Awesome

Love it

Great place to stay. Love it!

My husband and I enjoyed a night away for a delayed Valentines celebration. The staff was very warm and welcoming. Our room was ready early which was very nice. The room was nicely appointed with a very clean bathroom. The location was great, close to all of the restaurants and shops. The only reason for leaving a 4 star is for the uncomfortable bed. It was just too firm to be comfortable. I realize it's a hotel and not my home, but I expect a better mattress at such a luxury hotel. I have experienced more comfortable mattresses at lower priced hotels. And while I love all of the extra thoughtful touches of a better hotel, I also love a good night's sleep.

Always great! Comfortable & clean with the perfect location!

Perfect spot

I have been waiting for 40 minutes to get my car. I paid for valet service to get faster and convince, not for 40 minutes on slow day. I was wondering how you forgot to bring my car to the door? This is not fair to pay for the service but not getting it.

I visit this property a couple times a month and this will be my last stay. The Night Club next door in Legacy Shopping Center has ruined this property. It is SO LOUD until 3AM. The music is SO LOUD it can be heard over the TV & a sound machine.

The room itself was good, but the cleanliness was a little questionable because the robe in the closet lookes someone has used it and did not get washed.

Room was very comfortable, check in and check out was convenient, and customer service was excellent. Oma offered a nice buffet for breakfast. Inviting and relaxing atmosphere.

Awesomeness

Great location and staff. Room was extremely nice and clean. Lobby was fun and food at the lobby bar was better than expected.

Amazing place! We will definitely return!

I had a great day

Gorgeous hotel, very conveniently located

Walls seemed very thin. You could hear everything from room next door. Had to call front desk with noise complaint at midnight. They did respond rapidly and noise stopped.