Tudor Capilna
2.0
/10
Reviewed 10 week(s) ago
BEWARE IT'S A SCAM!
The good reviews are definitely from a previous owner. We arrived and were told that there is no room for us even though it was paid. Apparently it happens often as you can read at least 10 other reviews mentioning this. The owner's excuse (she's french and lives in paris) is that we arrived late (9pm) and since we didn't say anything it's our fault (we were driving on no signal roads), but still no email or WhatsApp message. She wanted to send us to another hotel (much more sketchy and a fraction of the price). When we asked again how is this possible she mentioned some floods that were causing leaks in the rooms and kept inventing excuses about snow on the atlas and other stupid things. When we said, ok, can we see the damaged rooms, she became defensive, arguing that she is the boss and she can do what she wants. Shame because the staff is amazing (thank you Rheda for helping us, you were amazing) and the property I guess it's beuatiful but that was the previous owners achievement
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