Overall Ratings & Reviews Muong Thanh Luxury Bac Ninh Hotel

Dear Valued Guest, Thank you for sharing your comments about your experience at our hotel. We sincerely apologize for your unsatisfactory experiences during your stay at the hotel We would like to take note of your comments regarding the condition of the carpet and room. The hotel always strives to improve and enhance service quality to bring the best experience to customers. We will re-inspect and perform maintenance to ensure room conditions are always clean and comfortable. We hope you can give us the opportunity to serve you better in the future. We hope to be able to welcome you again and provide a better experience. Best regards, Nguyen Khac Hanh (Mr.) - CEO

Dear Anh Trong, First of all, I would like to thank you for trusting and choosing the service at the hotel. Thank you for taking your valuable time to submit a review of our hotel services. Currently, the hotel only has a certain number of bath tubs, so by the time he came to check-in, this room class was already out. The hotel is very sorry for this inconvenience. The hotel also regrets the problem of dirty carpets Anh encountered when checking in at the hotel. We will send this comment to the relevant department to fix this limitation as soon as possible. The hotel will try to get the best service and to be able to welcome you back to use the service in Recent times. Thanks so much. Vu Viet Hoang Customer care department.

Hello Ms. Hong Anh Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to submit a review to the Hotel. This review is really valuable for the Hotel so that we have the motivation to serve customers better in the future. We hope in our upcoming stay we will still be able to welcome and serve you at Muong Thanh Luxury Bac Ninh Hotel. Best regards ! Vu Viet Hoang (Mr.) Customer care department.

Dear Mr Duy, Thank you for taking your valuable time to submit a review of our hotel services. The hotel regrets that you have encountered during check-in at the front desk. We will send this comment to the relevant department to fix this limitation as soon as possible. The hotel will try to get the best service and to be able to welcome you back to use the service in Recent times. Thanks so much. Vu Viet Hoang Customer care department.

Dear Mr. Chang, Thank for trusting and choosing to use all services at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our hotel. We've highly appreciated about your feedback about our services. Your this reviews we will forward to the relevant departments to improve this mistake. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses. Best regards, Nguyen Van An (Mr.)

Hello Mr. Ta Xuan Hoai, Thank you for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to submit a review to the Hotel. These comments and reviews are really valuable to the Hotel so that our Hotel can recognize the areas that need to be overcome, the areas that need to be promoted and for our service to be further improved. The issues you have mentioned we will forward to the relevant departments to fix as soon as possible. We hope that in the coming holiday we will still be able to welcome and serve you at Muong Thanh Luxury Bac Ninh. Sincerely thank you. Nguyen Van An

Dear Ms Truc Phuong, Muong Thanh Luxury Bac Ninh Hotel would like to send greetings to Ms. Thank you for your valuable review about the service of the hotel. We also received your comments about the breakfast menu at the Hotel. We will try to improve the quality of breakfast to serve you for your next stay in the best possible way. We look forward to welcoming you again in your business/travel trip at Muong Thanh Luxury Bac Ninh Hotel in the near future. Sincerely thank you. Nguyen Van An

Hello Mr. Ngoc, Muong Thanh Luxury Bac Ninh Hotel would like to send the most respectful greetings to the UK. We have received British comments on the services at the Hotel. About the pool, currently it is winter time and the outdoor pool is not used by many customers, so the hotel temporarily closed the pool. We will reopen the pool in the summer, from 7:00 - 20:00. For breakfast, we will send UK feedback to the kitchen department to adjust breakfast in time. And we will try to improve the quality of breakfast to serve the UK as best we can for the upcoming UK reservations. We look forward to welcoming you again on a business trip / tour at Muong Thanh Luxury Bac Ninh Hotel in the near future. Sincerely thank you ! Hotel manager.