Palace Inn and Suites - Willowbrook Mall

Explore Palace Inn and Suites - Willowbrook Mall
5.8
Fair
From 18 reviews
Cleanliness

7.6

Room Comfort

6.6

Service and Facilites

7.2

Traveler Reviews Palace Inn and Suites - Willowbrook Mall

Number of reviews per page
20
40
Top reviews
Verified traveler
8.0
/10
Reviewed 245 week(s) ago

Expedia Group verified review

Staff was excellent, very kind and attended to everything I needed.
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 246 week(s) ago

Hotels.com verified review

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
10.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Everything was great, they just need a swimming pool
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
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Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Matthew
6.0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Sam
2.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Ronald
6.0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
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Vick
4.0
/10
Reviewed 397 week(s) ago

Expedia Group verified review

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stanley
10.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Jacqueline
10.0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

Nice place, nice people. Would definitely stay again.
Verified traveler
10.0
/10
Reviewed 410 week(s) ago

Expedia Group verified review

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
You’ve read all the top reviews.
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