The Marmalade Hotel

Explore The Marmalade Hotel
9.2
Exceptional
From 262 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

Traveler Reviews The Marmalade Hotel

Number of reviews per page
20
40
Top reviews
Steven
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lovely hotel with wonderful staff. Would definitely recommend.
Stephen
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very nice and clean. The staff were very friendly. Will definitely stay aga
Jane
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Rooms lovely
Deanna C
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room. Lovely view. The sauna wasn’t working So unsure of amenities.
James
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful rooms, reception staff went above and beyond with a very late check-in time
Sarah
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Solomon was so friendly and helpful at the desk during our stay. Beautiful hotel, will be back!
Ian
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Appreciate it is out of season. Hotel was In a great location. Staff were all very friendly. Room was very clean and comfortable.
Julie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Beautiful hotel. Room was spotless and staff so helpful. Breakfast was delicious!
Alain
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We loved our stay here. Everything was clean and it smelled good when you entered the room. We also loved that they had an Nespresso machine and pods. The staff were friendly and helpful
Derek
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We were overall disappointed with our stay at the Marmalade. Good: Located in beautiful Portree on the Isle of Skye, right near the main square and centrally located on the Island. The room was well appointed and comfy. Bad: The door to our patio would not lock properly unless you forced it, almost to the point of breaking. Making dinner reservations at the restaurant was difficult. The gentlemen at the desk directed us to the restaurant but no one was there. We waited several minutes and looked around before going back to the desk where the woman whom now sat there happily made the reservations for us with no issue. The restaurant itself was underwhelming for both breakfast and dinner. While the food was serviceable, the quality did not match the price, especially for breakfast. The breakfast hostess did not welcome us the first morning we went. We stood at the podium waiting to be seated for almost ten minutes before she noticed us. She sat on her laptop at one of the tables. We had no idea she was the hostess, we thought she was a guest or we would have said something. It was frustrating. When we checked out, our bill was not correct. Their system was down due to weather messing with the power and WiFi, but after explaining multiple times we paid our dinner bill at dinner, so should only be charged for three breakfasts, it still wasn't correct when they sent it by email. They undercharged, so I let it be. Unfortunately, I would not stay here again.
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Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Wonderdul place! Upon arrival, Stephen at front desk was extremely helpful and friendly! Ensures that we were happy with the room selection and was more than happy to help with all questions and to suggest dining options. Room was very clean, well appointed and the King bed very comfortable. Highly recommend!
Crystal
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was in good condition. There were no amenities that were able to used, needed to go to the sister hotel in town. The outside of the hotel is unsightly (the garden is pretty, but the building is not in great looking condition). For the price, the entire experience was underwhelming by a lot.
Helen
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Lovely hotel, handy location, nice decor and very clean. Snow and ice was bad when we arrived though and the hotel had no grit/salt for the car park which resulted in our car getting stuck....not great considering the location of this hotel. Staff were friendly but not overly helpful with the salt situation.
Raza
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Last minute booking (back in August) that did not disappoint. The man at the front desk was exceptionally helpful.
Christa
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Wonderful. Our view was amazing! Rooms clean and service/staff so very friendly and helpful. We will stay again!
Davant
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Nice hotel with easy access to the town centre. Friendly staff. Pull out sofa wasn't terribly high quality and expected a better mattress for the money spent. Nice appointments throughout and breakfast was good.
Graham
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Cancelled our reservation when we arrived on a Monday only to find that the restaurant is closed Sunday & Monday. This information is not on their website and it should be very prominent when you make a booking, even if it is through a 3rd party like Expedia. They bury the info in small print towards the bottom of the booking confirmation, No help at all regarding an evening meal despite my wife being a brain injury survivor. A shocking company with no compassion and not at all helpful. They hide key information and then won't refund. I wouldn't trust them on iota.
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Blaine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The room was beautiful and clean. The property next door was not attractive. When you drive in the yard on the right hand side the area is a mess. The hotel itself is beautiful.
Arnie
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Fantastic room with the best bed!
Gin
icon-Leisure
Leisure
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

So this was advertised as "luxury hotel". Far from it. I paid over 500 a night for basically a box with a tiny window almost on the ceiling that overlooked the parking lot. Staff dressed in suits/formal attire, but that does not a luxury hotel make. Feel really ripped off, avoid this overpriced hotel. Location was good, so at least that is something.
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Number of reviews per page
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