Xx

The only reason why I wouldn’t give it 10/10 but rather 9/10 is the leaking shower cabin, but this seems to be an issue with pretty much every hotel I have stayed at in Bulgaria. It’s just the workmanship in Bulgaria is so poor, so i wouldn’t blame the hotel. The receptionist was extremely kind, which is not what you usually get in Bulgaria. Combine this with great breakfast and breathtaking nature, and you are guaranteed awesome experience.

We had one small issue but the staff were very helpful and moved us to another room. Excellent location which meant we could get to the places we wanted easily.

New, good looking hotel with modern rooms and comfy beds. Breakfast and diner are not extremely various but tasty. We came by car so during the weekends we faced parking issues. Close to the slopes (150m) to the slope no.7.

We have booked and paid for "3 bedroom apartment" , however they gave us two bedroom apartment with a living room- saying " this is what 3 bedrooms means in our hotel, meaning two bedrooms and living room", what was very disappointing because we needed and expected 3 separate rooms for our family and we did not even get the two bedroom+living they offered as it was smelling really bad and they had to move us to another apartment, at the end we got ONE bedroom apartment+living room, but we have paid for THREE bedroom apartment, no one offered apology nor any discount in the price. Our stay wasn't ideal! We got 2h later check out, which we had to ask for, as they didn't offer any compensation, so they agreed to 2h late check out, which doesn't break even to tree bedroom apartment. Anyway, it wasn't the best costumer service overall, and really... why will they call a 2 bedrooms place a 3 bedrooms apartment? Apart from that, the rest was good- clean hotel, decent breakfast, nice interior.