Overall Ratings & Reviews Heeton Concept Aparthotel Edinburgh Queen Street

Very good stay

Easy check-in, excellent location and cappuccinos, comfortable bed

The location was amazing. I was hoping the room was a fully blackout room, however it was not, there was light that was able to get into the room which made it hard for me to sleep. The location was great and it was very easy to get around. I would recommend this location.

The staff are very accommodating. A bit slow in preparing our room for checking in. Nevertheless it was a good stay

Comfortable stay. Would recommend.

Enjoyed our stay, comfortable and well located.

Pleasant surprise. Large unit with washer and dryer. Good location to walk Edinburgh. Would definitely stay here again. Only slight downside was the offsite parking but we managed. Be sure to download the parking app before parking.

We booked last minute as our poorly dog had been referred to the Edinburgh vet hospital. We just needed a bed for the night and to save us a long morning drive. The hotel is advertised as dog friendly on Expedia but NOT dog friendly on their own website. We called the hotel and as no one was on reception, got out through to the London hotel who told us Edinburgh was not dog friendly. I had to speak to Expedia customer support (I wanted to cancel and book dog friendly) who told me it was dog friendly, I explained my conversation with the employee and the chains own website so they got through to someone and it was confirmed dog friendly. This is all around 6/7pm on the night we had a 3 hour drive to get there. This held up our departure to actually go to the hotel. Then, on arrival, with our poor scared dog and her crate etc, the front door was locked, no buzzer, just a mobile phone number that you couldn’t call, only WhatsApp. It’s now 11pm because of our delay in leaving and we’re now trapped outside. By chance, guests returned and we got in. There was actually a staff member a couple of meters from reception/ but they were behind a pillar not looking out, not visible. The whole experience was awful. Just skip this place and stay at the other end of the town at the new ‘the resident’ apart-hotel. Absolute chalk and cheese in terms of service, it’s a beautiful new place and was a much better experience.

This hotel is conveniently located close to the center of Edinburgh. I initially had trouble sleeping at night due to traffic noise from outside, but the staff were very helpful and kindly moved me to a room on a lower floor the very next day. I would recommend the management consider adding soundproofing to the upper floor rooms for a more comfortable stay.

We booked an Aparthotel primary due to the cooking facilities available in the room. Unfortunately, after arriving, it was confirmed that the stove/hob advertised in the listing had been removed. This scuppered our dinner plans and increased the overall cost of our stay in Edinburgh massively as we then had to eat out for each meal. Being autistic, this unexpected change and the need to locate suitable alternative venues to eat in resulted in a lot of additional stress. We haven’t been offered any kind of reimbursement by Aparthotel. I’m very disappointed.

Great spacious room, with good facilities. Check in was good - Not to far from tourist spots. Unsure why the room had Pam sets but no stove / cooking options.

Staff was friendly. Only hiccup was there was no soap or shampoo when we arrived so had to track down the staff to refill. Overall nice environment and large room!

Nice place to stay but not very convenient if you are driving. The parking fee for two day is really expensive .

Lovely well equipped apartment

Hotel and staff great. Location fab. Only thing that was missing was coffee and milk in the room. Would definitely go back.

Comfortable accommodation in an excellent location.

The property is lovely and in a really nice location. Our issues began at check in when they said they couldn't find my reservation even though I managed to check in and receive room confirmation. We entered our room and cleaniless was an issue with hair in the bathroom and stains on the sheets. They were super helpful and apologetic though and switched our rooms when the issues were brought up. The room itself is great and the bed was incredibly comfortable.

I would love to give this a better review, but there were a few minor issues during our stay. Our room was on the lower level which was fine except they put a very rambunctious family above us. They had little ones who were jumping around both nights of our stay until 12a. I would suggest in the future putting the families with small children on the lowest level. Also they have parking which is great, yet it is a feat to get your car into their garage without damaging your vehicle. It also was pricey for how difficult it was to get into the garage. We made it in with unscathed but just barely. I had to help direct my husband into the garage. The are next to us had some damage to the front of their vehicle. The bed wasn’t very comfy. I asked for an extra blanket to sleep with and it confused the front end lady (I didn’t get an extra blanket). One small issue was that I got 3 hand soaps in my bathroom instead of a hand soap, shampoo and conditioner. I was thankful I had brought some with me. I will say it is very walkable to everything and there are a ton of restaurants parallel to it. I also enjoyed that they had a laundry facility. It was convenient to get my laundry done. Only downside is that the washer/dryer are one machine so it takes 4 hours for an entire load to get done.

My only complaint is the bathroom shower was not cleaned well. There was mold on the grout lines and the shower walls needed to scrubbed well.

Great location and great value for money