Nice stay close to LEGOLAND and other Billund attractions. However room walls are very thin and you can hear the running water from other rooms and conversations at times. Box of Lego in the room was a big hit. No hot drink facilities in the room so plan ahead if needed. Also be expected to make your own bed and no room cleaning during your stay. Shop had lots of bits if you have forgotten to pack anything.

Good size room. Themed well. Good location. Good site facilities

Room is okay but cleaness and light are not working

Basic rooms, but conveniently located.

Clean room, very nice staff, very close to Legoland/ lego houses

The hotel is in an ideal spot for Legoland & Lalandia Waterpark. However the hotel felt more like a hostel with the rooms being very basic and having to make up & strip the bed linen, which we were not expecting, considering the price. The buffet breakfast was good with plenty of options, especially the pancake making for the kids. It was also great to have fresh bean to cup coffee to set us up for busy days. The buffet dinner was adequate after a long day swimming, but there are better and tastier options in Billund. Overall it was an average hotel, which is saved from a lower rating by its location next to Legoland.

This is basically a camping site with a few buildings with rooms in them. It is not a motel. Facilities for kids are very good and its an excellent place for them to meet new playmates from all over Europe. Small supermarket on site quite expensive. Rooms have wi-fi and a small TV. No fridge, air con or tea making facilities. Rooms are pretty basic but clean. One other thing, towels and bedding cost extra. Breakfast was included and was adequate.

A great location for visiting Legoland, it's about a 10 minute walk which is perfect. We stayed in the Lego motel, the room was nice for a short stay. We did find it quite noisy, from the people above. At times it felt like they were in the same room. Also we found the sheet hire very expensive, i not sure why this can't be included in the room price. Apart from this, we found the team to be lovely, the play parks were brilliant and the breakfast was excellent. We would stay here again and would probably try one of the Ninjago lodges.

The room was basic. The pillow wasn’t great, very flat to lay your head on, the room was dark due to the lights not very bright, the window once open doesn’t stay open and it was hot in the evening. The location was good near to the Airport, Aquadome and Legoland.

Really good hotel.

Great family place

Perfect place for families going to LEGOLAND

I wouldn't advise anyone to stay here for one night, like we did. Pay a little bit extra and stay in a hotel. This place is for people who want to stay for a few nights/a week. After our flight arrived into Billund airport late at night, we collected our car and drove to the Motel. The member of staff was delightful, however, it was only at checkin that we were made aware that we needed to pay extra for our bed linens. I paid the fee and was given three packs that included: single bottom sheet, duvet cover, pillowcase, hand towel and large towel. I was then told the general direction of our chalet room, which was really difficult to find in the dark - it was on the first floor, up a metal staircase. With two children in tow - on my own - we made it to the room, where I started to make the beds, however, I wasn't given a double fitted sheet, so I had to leave the children in the room and return to the front desk to get one. We only used one of the towels between the three of us, so it was a complete waste of energy to have given me three sets of towels. The breakfast was a buffet style, which was quite nice, with plenty of options. We won't be returning to this Motel.

They will CHARGE you for bed sheets They will DO check in exactly at 3 pm They will ask to check in via tablets No matter the reasons why you are doing this. It is a horrible experience for your customers.

Great location, however frustrated with the linen situation. Wasn’t informed we needed to rent linen or bring our own. Arriving at 11:50pm and then having to make your beds with 3 kids isn’t the best experience when you get there (or being £55 out of pocket

Amazing place, kid was happy.

Exceptional customer service and care at the reception, always looking to help and be of service. Fantastic facilities for children and adults! Great location. The rooms are basic but perfectly adequate for a nights stay.

I was really disappointed with check in! I checked in on a machine and it told me my room number and printed out a key. There was no further information regarding how to get to the room, what time breakfast was served, whether we needed a voucher or just gave our name on arrival. etc etc There were 3 members of staff in the check in area but they didn't seem too keen to help even though check in was quite busy, and were doing other jobs eg: on the computer etc. They didn't seem very impressed when I needed help on how to find the room, I just found the customer experience really poor.... How ever we stayed in a pirate room and it was lovely - really clean and plenty of space for 2 adults and 2 big kids. The bed wasn't comfy at all, pretty much like sleeping on a camp bed but it was only for one night so we managed. Breakfast was included in the price and we really enjoyed it. There was plenty of choice and you could eat as much as you like. We only stayed one night so didn't use many of the facilities but my son absolutely loved the play area's. Location is fantastic... literally across the road from Lalandia and Legoland. Despite the poor customer service at the start we really enjoyed our stay.

The Pirate Hotel was conveniently located for all of the local attractions. We caught a bus from the airport to the closest stop which was just outside of Legoland and then it was a short walk across the road to the hotel. This cost just £5.52. We were early to check in and just wanted to leave our bags but the lady behind reception kindly checked if the room was ready, unfortunately it wasn’t but she allowed us to stow our bags in the luggage room so we could go and explore Billund. When we did check in the experience was simple. The room was basic but what we expected, our son loved the pirate theme and the addition of some Lego builds in the room. My only complaints about the room would be a noisy radiator (although we didn’t have it turned on) and the light from the street light that beams in through a window in the door when you are trying to sleep. The breakfast buffet included in the price was OK but I don’t think I would have paid out of pocket for it everyday. The evening meals are limited to another buffet which I feel was overpriced or a basic takeaway offering pizza or chicken nuggets which although the portions were large I still feel this was over priced. All staff were friendly and helpful. We will definitely be back to Billund it was such a lovely clean place to visit.

We booked a room for five & it was much smaller than we expected. Toilet was broken so we requested a new room which we got. However, this place is under staffed so no-one offered to help us go up & down flights of stairs with children & luggage late at night. Staff in restaurant also like expression less real robots. Odd as in Denmark people were very friendly everywhere else. My recommendation would be if you have a big group go to the LEGOLAND hotel - it’s more money but worth it as this place is hugely disappointing & feels like a hotel where no-one is running it. Also, go to nearby Lalandis to eat as food is pretty awful as well.