The property was temporarily closed for business due to COVID-19. We are not being provided with the check in detail until the day of stay and we need to contact Hotels.com to resolve the issue. It actually ruined our holiday as we are eventually placed at a nearby hotel.

Are you trying to rub salt into our wounds, we traveled 300 miles to get there yesterday then to find out it wasn't available. We contacted you so many times regarding the issue of availability as we had received a text from the owner.. which was never properly resolved. Consequently I had to risk my family's safety and sleep in our vehicle that night

Booking was cancelled by resort on day of booking. Not aware until I had driven 250 miles. Could not contact as answer phone. Experience with hotels.com abismsl. Spent almost 3 hours on phone calls costing over £20 with no alternative found and a family extremely stressed with no holiday

This is a chalet on a John Fowler site. It has been beautifully modernised and designed. However, there is a smell of damp as the chalet is in the trees and needs ventilating. The chalet is for 4 but for some reason there were only 2 cereal bowls?? My main concern was that WiFi was advertised but at no point during our stay did we ever have the network. We all had to use our own data allowance. The cooking facilities were great with condiments etc provided. Lovely touch of milk and. Team tea waiting for us. Brilliant location. I would stay again but would like WiFi!!

Advertising is very misleading to the actual property, although advertised as one cottage, the owner actually has 4 and pictures are just a selection of the nicest bits of each one. We booked to stay at the Artist’s but were actually put in a different one, the bathroom was very small and nothing like the pictures, the TV was very tiny which again isn’t like the pictures. Although it says it is a cottage this is actually a lodge on a holiday resort which was not made clear through booking