Stain on the carpet, broken mirror. TV remote didn’t work. Hotel is tired and in need of renovation. Not worth the price, much better hotels in the area for less money. Breakfast was very poor. No freshly cooked food, stale pastries and cereals

Room was fine. Reception staff very friendly. Found a used item from a '50 shades of grey sex kit' on the floor of the room. Handed it in to reception.

Beds very comfy

Had a layover for a night. Nice hidden hotel. would stay again

The room was in very poor condition. The carpet was very worn and stained. There was no remote control for the TV. Some of the plug sockets did not work. The furniture needed replacing. The beds were uncomfortable. Not much choice at breakfast.

Definitely not a deluxe room, shower leaking, broken dressing table, exposed wiring in the wall, terrible mirrors & lighting, room door closet broken, really noisy, not at all like the photos!

This was a work trip and i had to stick to a strict budget. My room had windows that wouldn't close which is not ideal next to a railway. The lights in the bathroom had a habit of coming in when they felt like it. Breakfast was disappointing and certainly not worth it. If i had to sum up concisely I'd say it was ok. Didn't expect amazing, didn't get it. But it was OK

amazing hotel, very close to local stores and railway station. yes, the train passes close to the hotel, but it wasnt noisy at all. didnt wake me and it was worth the convenience. really nice clean, new hotel.

Nice location just off the main high street, huge room with comfy bed, did not have breakfast at the hotel.

Taky skromny hotel ale velmi milí personál.

Nice hotel. Noisy trains - just outside the window. Quite annoying to be honest - double glazed windows made little difference.

Very quiet and comfortable

Good hotel and close to things I needed

A bit tatty

The hotel, is located very close to the station, room was comfortable, staff was nice. Would definitely stay there again.

I had money stolen from me by the hotel staff, which took a 50 pound (UK) deposit at check-in as cash that they did not return when I checked out. This was the first time I have used Expedia to book a hotel where the property required that I provide a cash deposit. Since I wound up extending my stay, I did not realize until after I had left that they did not provide this money back when I left. I am not sure if this is a common practice of the hotel, but the net was that I lost the money. I strongly suggest that this hotel be blocked by Expedia in the future. Whether this was a scam by the hotel or simply an oversight the impact for me was the same -- I lost the money. It was also the first time I stayed in a hotel where the air conditioning did not work and I was provided with a fan to stay cool. The hotel promised that this would be fixed after the first night but they never did. And frankly I got used to having the fan blowing on me so I did not complain. In the end this was the worst hotel experience I have ever had through Expedia. It also me cautious about Best Western hotels in the future. Between the air conditioning mess and the stolen deposit, there is something wrong with this location in Putney. And while I fully expect that I will never see this money back, I am hoping that this experience is used by the leadership of Expedia to make some changes in who they allow to be listed on their site.

It was in a great location for what I was doing in London.

Staff really friendly. Cristina

Friendly staff, however room was tired, wardrobe falling off, air conditioning and extractor didn’t work. Bed very firm but larger than a double which was a plus. Bathroom fitted out nicely although no glasses for water. Continental breakfast was very basic and not worth the extra we paid.

Cheap and cheerful. Breakfast is terrible, aircon wasn’t working. At least price was low!