The room was spacious, and the breakfast was delicious, though mainly Japanese with just some bread rolls, which may be limiting for those who prefer the Western style breakfast. There were separate onsen areas, one open to public and the other just for the hotel guests. The public bath was open only for limited times, and the amenities were minimal.

very old rooms, hard bed

The staff went out of their way to assist with several things. The Chinese restaurant was great. We were able to do laundry.

There are a lot of clutter in the hotel lobby, which makes it feel messy. The hotel looks a bit old, though it is clean. I arrived at the hotel after 10 o'clock at night. When I entered the door, I couldn't see the check-in counter. I went to a counter on the right. There was a card showing “ 百名湯認定証 ”, and add water room “加湯室” was behind the counter. I was about to search everywhere I could in the hotel, when suddenly I saw a man at the far end of the left side, so I chased after him and asked if he was a hotel staff. It turned out that the checkin counter was on the left, and I turned the wrong direction and went to the right. I was indeed frightened at that time when I couldn’t see anybody. Checkin was smooth with the help of the staff. If I haven’t been to the wrong direction, everything would be fine. The breakfast is delicious, and it is a semi-self-service style. Milk, rice, miso soup, bread, tea, etc. are all available for self-service. The mountain view from the restaurant is great.

the service was incredible. The staff went above and beyond to try and accommodate English speakers. A very small Japanese continental breakfast was included for free which was nice. The onsen was very relaxing. Dinner at the Chinese restaurant was delicious. The room was a bit dated and beds were pretty hard which is typical for Japan.

We loved our stay at the Spatio. We booked the traditional Japanese room which was very spacious and had a large living area that could be divided into a sleeping and living area. The room didn't have a shower, but there is an onsen on the first floor where you can shower.

お風呂が良い！

広いお部屋ととても静かな環境で、 宿泊者用の温泉も良かった

朝食会場から美しい南アルプスが見えた。

仕事の都合で、今回初めて宿泊させていただきました。 広々として清潔感のあるお部屋で、とても快適に過ごすことができました。 「延命の湯」も身体の芯まで温まり、疲れがしっかり取れました。 敷地内には道の駅もあり、お土産の購入にも全く不自由がありませんでした。 今回は1泊でしたので、本当にあっという間でした。 次回は、2泊〜3泊ほど滞在して、ゆっくり堪能したいと思います。 また、5階でいただいた夕食の中華料理がとても美味しく、満足度が非常に高かったです。

食事のお店が近隣に少ない。

連泊でしたので広いお部屋がありがたかったです。朝の綺麗な景色を見るために、素泊まりなのに朝食会場に入れていただきとても嬉しかったです。

客室は清潔でした。　スタッフの方も笑顔で対応頂け好感を持てました。　館内設備の案内等も丁寧に対応頂けました。　また北杜市での滞在はスパティオ小淵沢を使用させて頂きたいと思っております。

スタッフの方々は丁寧で、部屋は広く大浴場も清潔でゆったり過ごせました。

部屋が広くて清潔。宿泊用の大浴場も広く、ゆっくりできます。

スタッフの方々はとても親切です♪

素泊まりプランで朝食は利用なし。夕食は5階中華で戴きました。 料金的にも使いやすい施設だと思います。

部屋が少し暗いと感じた。

タクシー依頼が個人では、断られていた事をつたえると私の方で手配致しますと快く聞いて頂き、、折り返しの丁寧な返答あり非常に助かりました。 時間ギリギリのところ間に合い本当にありがたいと思いました。

静かでした。 宿泊客用の温泉が良かったです。