Overall Ratings & Reviews Hotel San Lucas

Everything was amazing

Pino Suarez is a business district so the location of this hotel is a great benefit to me. For those who desire to see Zocalo it is easy to reach by walking. The only weakness I noticed is the kitchen is short staffed. A simple buffet style meal in the morning is available but there did not appear to be anyone preparing meals from the menu for other times of the day.

It was cold no heating in the rooms

wszystko ok targ kolo hotelu i lokalne tanie jedzenie

Room is ok, good value for money but the area is sketchy.

They are supposed to clean daily, but they don't. They put the same blankets back and fold the same towels. They don't clean the shower area properly.

Todo estuvo bien, lo único difícil fue llegar al hotel pero de ahí el señor de la recepción fue muy amable. Y las camas muy cómodas, y tenía mucha agua.

El servicio en general es bueno

It’s a nice hotel but the water is very low at the bathroom but it’s a good hotel to stay if that is fine with you.

Its ok for 1 night and is very close to el zocalo there is thousands of people as soon as you walk outside!

Verty dirty and unsafe neighborhood; room access was terrible

muy bien, satisfecho en todos los sentidos

The room was big , they clean everyday , the breakfast was good ,the staff was nice , the price was good , the only problem is where is it but if you don't go out at night you don't have any problems

We found bed bugs in the room, front office kept denying it ànd told us to leave

The only problem is the people smoking, gave us a huge headache

Super clean and affordable! Fully recommend! Vip service!

pues la estancia muy bien muy cómoda pero la cocina muy mala mala experiencia el desayuno no te dicen cómo si es buffet o qué tipo de comida te van a dar americano o que tipo, todo lo demás excelente. servicio a cliente, limpieza muy bien atendido,

vERY GOOD

The room is pretty basic. Which is fine. We normally stay at more budget type places anyways. However, we found the room not very clean and there were bugs. The water pressure in sink is lacking, but for the shower- there was a lot of pressure that it splashed out to the floor (there is no door to shower). The bathroom door is transparent and didn't close so there wasn't much privacy. The location is really great (mainly why we picked it). We also booked because on Hotels.com it says "breakfast included." Upon arrival, we were told that breakfast was not included because it was not on their piece of paper (and we showed them the booking page and confirmation page saying breakfast included). After discussing with 4 employees, the answer was: you (as the client) have to contact expedia and deal with the issue. We do not own our mistake. Even though they admitted that they are the ones who put the information into expedia. Eventually, several hours later, we received a text from another employee apologizing for the mistake and gave us 2 breakfast coupons (1 for each night). They said we can still use that day's coupon for the afternoon. Upon arriving back, the cook said no, she was not going to give us the meal (it is just toast and yogurt). Would we stay here again? No.

Very nice people