Irsadam

8.5

/10

Reviewed 3 day(s) ago

The hotel staff is friendly and the atmosphere is comfortable. The food is varied, including Palu and Makassar specialties. I happened to take a deluxe room with a view of Palu Bay, the south side with a beach view, and the city of Palu.

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R***i

10.0

/10

Reviewed 1 week(s) ago

Highly recommended and great hotel.

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Gustaaf T.

Business

9.4

/10

Reviewed 1 week(s) ago

I was about to complain because I could not access the TV programs, but I was won over by the hospitality of the staff. They offered me a complimentary breakfast as compensation. Overall, keep it up, guys, and make it even better. I feel blessed to have enjoyed the service. I loved the view during breakfast and the food was okay, but when you serve with heart, you will definitely win customers.

1 people find it helpful

i***h

10.0

/10

Reviewed 6 week(s) ago

The best in town. Ambiance/Facilities: comfortable, I got a room with a problematic AC. But they immediately moved me to a better room. Food: always delicious. Staff Assistance: very friendly 🥰. Price: worth it with super duper friendly service. Location: strategic. Near the mall..

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Verified Traveler

6.7

/10

Reviewed 6 week(s) ago

Someone entrusted me with an item that didn't arrive and was handed over to someone else with the same name. The name listed on the receptionist's list said there was no guest by that name, even though their ID card had been copied.

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N***i

Leisure

10.0

/10

Reviewed 8 week(s) ago

Very comfortable, with a beautiful view, and a spacious room. The only funny and sad thing is that I booked a room without breakfast, thinking it was all inclusive. Hehehehe.

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S***r

Staycation

10.0

/10

Reviewed 12 week(s) ago

Strategic location, the view is really good.

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Muhammad R. P.

10.0

/10

Reviewed 18 week(s) ago

The room is comfortable and has a good view.

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Verified Traveler

Business

10.0

/10

Reviewed 18 week(s) ago

Very good service and beautiful views.

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mustakim

Leisure

10.0

/10

Reviewed 18 week(s) ago

Very happy and will stay again.

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mustakim

10.0

/10

Reviewed 18 week(s) ago

Very happy and will stay again.

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F***i

8.7

/10

Reviewed 20 week(s) ago

The wait for check-in was extremely long. Check-in was supposed to be at 2:00 PM, but we waited until 4:30 PM. Please improve the management, as Swiss Bell Hotel is a well-known hotel. Thank you.

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Accommodation's Reply

10 Jun 2026

Dear valued guest, a warm welcome from Swiss-Belhotel Cile Palu! Thank you for taking the time to write a review about your experience at our hotel. We apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us, and we will immediately contact the relevant teams to improve our services. We hope that your next stay will be even more enjoyable, in accordance with the high standards of service expected from Swiss-Belhotel Cile Palu. Sincerely, The Management, Swiss-Belhotel Cile Palu

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A***A

Transit

8.5

/10

Reviewed 22 week(s) ago

The room is comfortable, spacious, clean and quiet.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, Warm regards from Swissôtel Cile Palu! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest joy, and we are proud that our team was able to provide you with a memorable experience. Thank you very much for your positive review. We hope to welcome you back to Swissôtel Cile Palu soon. Sincerely, The Management, Swissôtel Cile Palu

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Sehnazsabir

Staycation

10.0

/10

Reviewed 24 week(s) ago

Very comfortable with a very beautiful view

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Accommodation's Reply

10 Jun 2026

Dear Ms./Mrs. Shehnazzabir, Sincerely, Swiss-Belhotel Cile Palu! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest joy, and we are proud that our team was able to provide you with a memorable experience. Thank you so much for your positive review. We hope to welcome you back to Swiss-Belhotel Cile Palu soon. Sincerely, The Management, Swiss-Belhotel Cile Palu

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Andrika O.

10.0

/10

Reviewed 24 week(s) ago

Hotel with cool view, friendly and very helpful staff

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Accommodation's Reply

10 Jun 2026

Dear Andrika, Sincerely, Swiss-Belhotel Cile Palu! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest joy, and we are proud that our team was able to provide you with a memorable experience. Thank you so much for your positive review. We hope to welcome you back to Swiss-Belhotel Cile Palu soon. Sincerely, The Management, Swiss-Belhotel Cile Palu

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Andrika O.

10.0

/10

Reviewed 24 week(s) ago

Friendly staff, not far from the city center, suitable for family staycation

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1 people find it helpful

Accommodation's Reply

10 Jun 2026

Dear Andrika, Best regards from Swiss-Belhotel Cile Palu! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest joy, and we are proud that our team was able to provide you with a memorable experience. Thank you so much for your positive review. We hope to welcome you back to Swiss-Belhotel Cile Palu soon. Sincerely, The Management, Swiss-Belhotel Cile Palu

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M***h

10.0

/10

Reviewed 27 week(s) ago

very good, awesome

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1 people find it helpful

Accommodation's Reply

17 Apr 2026

Dear valued guest, warm greetings from the Belhotel Sillae Palu in Switzerland! We are delighted to hear that you had a wonderful time at our hotel. Your satisfaction is our greatest joy, and our team is proud to have provided you with an unforgettable experience. We sincerely thank you for leaving such a wonderful review. We look forward to seeing you again soon at the Belhotel Sillae Palu in Switzerland. Thank you. The Management Team of the Belhotel Sillae Palu in Switzerland

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M***H

10.0

/10

Reviewed 30 week(s) ago

We had a truly memorable stay at the Deluxe Villa. It's strategically located with easy access and a peaceful environment. The staff was very friendly and the check-in/out process was very efficient. The Wi-Fi was excellent, making for a comfortable stay. Highly recommended!

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1 people find it helpful

Accommodation's Reply

14 Apr 2026

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K***l

Business

10.0

/10

Reviewed 32 week(s) ago

All staff work professionally, providing good service according to their functions and duties.

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1 people find it helpful

Accommodation's Reply

14 Apr 2026

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Magdalena k.

Leisure

10.0

/10

Reviewed 35 week(s) ago

The hotel staff and manager are very friendly and kind.

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Accommodation's Reply

14 Apr 2026

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Swiss-Belhotel Silae Palu

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