Overall Ratings & Reviews Grand Zuri Hotel Cikarang Jababeka

Dear Ms. Yuyuk H., Thank you for choosing Grand Zuri Jababeka for your stay. We are very happy to know that you had a memorable experience and plan to return in the future. We look forward to welcoming you back with our best service. Sincerely, Sumargo, General Manager

Dear Ms. i*i,*Thank you for your positive review. We are pleased to know that the check-in process was smooth, the room was clean, the breakfast was varied and satisfying, and the swimming pool facilities provided a pleasant experience for the family. The hotel's location, close to shopping and culinary centers, is also expected to further enhance your comfort during your stay. Your appreciation for the friendliness of our team is a great motivation to continue providing the best service. We hope to welcome you and your family back to Grand Zuri Jababeka on another occasion. Best regards, Sumargo, General Manager

Dear Ms. i*i,*Thank you for your positive review. We are pleased to know that check-in was quick, the room was clean, the breakfast was varied and delicious, and the service from our team made your stay even more comfortable. We also hope that the hotel's strategic location near shopping and culinary centers will support your travel needs. We look forward to welcoming you back on your next visit to Grand Zuri Jababeka. Sincerely, Sumargo, General Manager

Dear Mr./Ms. Y*a,*Thank you for your positive review. We are very pleased to know that our team's hospitality and service have made a good impression during your stay. This appreciation is a great motivation for us to continue to maintain and improve the quality of service at Grand Zuri Jababeka. We look forward to welcoming you back on your next visit. Sincerely, Sumargo, General Manager

Dear Mr/Ms M*M,*Thank you for your positive review. We are pleased to learn that the hotel's strategic location, spacious and clean rooms, and delicious food with a variety of menu options provided a memorable stay for you. We hope to welcome you back on your next visit to Grand Zuri Jababeka. Sincerely, Sumargo, General Manager

Dear Mr. D*l,*Thank you for your continued trust in choosing Grand Zuri Jababeka since 2021. We are very pleased to be your choice for every business trip, and your appreciation is a great motivation for us to continue providing the best service. We look forward to welcoming you on your next visit. Best regards, Sumargo, General Manager

Dear Ms. Nur H., Thank you for your review. We are pleased to know that you enjoyed the family-friendly atmosphere and the hotel's proximity to shopping centers. We hope this experience made your vacation with your family even more enjoyable. We look forward to welcoming you back to Grand Zuri Jababeka. Sincerely, Sumargo, General Manager

Dear Mr. Muh i., Thank you for your review. We apologize for any inconvenience this may have caused. Upon review, your reservation is non-refundable, meaning it cannot be cancelled or refunded, and cannot be rescheduled due to the elapsed stay. If you plan to make a new reservation at a later date or have further questions regarding changes or cancellations, we recommend contacting the travel agent/online travel agent through whom you made your booking directly, as all transactions are managed by them. We hope this explanation is understandable, and we look forward to welcoming you to Grand Zuri Jababeka on your next visit. Sincerely, Sumargo, General Manager

Dear Mr./Mrs. R*O,*Thank you for your positive review. We are very pleased to know that you were satisfied with your stay at Grand Zuri Jababeka. We hope to welcome you back with our best service. Best regards, Sumargo, General Manager

Dear Sir/Madam, Thank you for your positive review. We are delighted to learn that the friendliness of the staff, the cleanliness and comfort of the rooms, and the varied breakfast menu provided a memorable experience. Your recommendation means a lot to us, and we hope to welcome you back to Grand Zuri Jababeka on your next visit. Best regards, Sumargo, General Manager

Dear Mr./Ms. Y*ke, Thank you for your review and feedback. We apologize for the inconvenience you experienced with the balcony door lock, and our team will follow up on this immediately. We are pleased to know that the clarity of the swimming pool, the friendly service, and the happy children's experience left a positive impression on your family. We look forward to welcoming you back to Grand Zuri Jababeka. Sincerely, Sumargo, General Manager

Dear Mr. Rurry W., Thank you for taking the time to leave a review. We apologize for the inconvenience you experienced with the difficult-to-open door. We greatly appreciate your feedback, and we will immediately check and improve the facility to ensure the comfort of our guests in the future. We look forward to welcoming you back in the future and providing an even better experience. Thank you for your understanding and support of our hotel. Best regards, Sumargo, General Manager

Dear Ms/F*a, Thank you very much for your positive review. We are very happy to hear that you felt comfortable during your stay, that our staff provided friendly service, and that our food met your tastes. We also greatly appreciate your recommendation. We will continue to strive to maintain the quality of our service so that we can always provide a pleasant and hassle-free stay. We look forward to welcoming you back again in the future. Sincerely, Sumargo, General Manager

Dear Sir/Madam, Thank you for your trust in making Grand Zuri Jababeka your favorite choice for you and your family. We are very happy to be a part of this enjoyable moment with your beloved husband and children. We look forward to welcoming you back on your next visit with the best service. Sincerely, Sumargo, General Manager, Grand Zuri Jababeka

Dear Mr./Ms. A*h, Warm greetings from Hotel Grand Zuri Jababeka. Thank you for your positive review. We are very pleased to know that you felt comfortable and satisfied with the cleanliness of the hotel, the facilities provided, and the friendliness of our staff during your stay. We also greatly appreciate the suggestion regarding the addition of a children's playground. This input will be taken into consideration by management in developing hotel facilities in the future, in order to provide a more complete experience, especially for guests who come with families. We look forward to welcoming you back on your next visit. Best regards, Sumargo, General Manager

Dear Mr. Ahmad R.R., Warm greetings from Hotel Grand Zuri Jababeka. Thank you for taking the time to share your valuable review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the condition of the balcony, the cleanliness of the outdoor furniture, and the presence of geckos in the room. These are clearly beyond the service and cleanliness standards we strive for. We also noted your feedback regarding the breakfast menu variety, which we felt was inadequate for a four-star hotel. Our team has received all your comments and will immediately evaluate and make improvements to prevent a similar experience from happening again in the future. Once again, we apologize for this inconvenience. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Sumargo, General Manager

Dear My Valued Guest, Thank you for taking the time to provide us with your valuable review and feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the leak in room 0621 during the rain and the air conditioning not cooling properly. This is certainly not the standard of service we aim to provide. We have escalated this issue to our technical team for immediate follow-up and repair to prevent a recurrence in the future. We greatly appreciate your feedback, as it helps us continuously improve the quality of our services and facilities. We look forward to welcoming you back for an even better experience. Best regards, Sumargo, General Manager

Dear My Value Guest, Thank you for your positive review. We are delighted to hear that you are satisfied with our facilities and our price. We will continue to strive to provide the best service to make your stay even more enjoyable. We look forward to welcoming you back in the future. Best regards, Sumargo, General Manager

Dear My Value Guest, Thank you for your positive review. We are delighted to hear that you are satisfied with our facilities and our price. We will continue to strive to provide the best service to make your stay even more enjoyable. We look forward to welcoming you back in the future. Best regards, Sumargo, General Manager

Dear Mr. Rizky S., Thank you very much for your positive review. We are very pleased to hear that you enjoyed your stay here and were satisfied with the service provided, especially by Mr. Ibnu at the Front Office. We will convey your appreciation to him immediately. We look forward to welcoming you back again in the future. Thank you for your trust and support. Best regards, Sumargo, General Manager.