D***s
Leisure
8.6
/10
Reviewed 1 week(s) ago
One of the lifts was broken during my stay (2 days) and it took more than 5 minutes to get down from level 6 to the lobby.
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Accommodation's Reply
09 Oct 2026
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City - Serpong.
Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.
Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Management Hotel Santika BSD City – Serpong


