Dear A**a, --- Greetings from Wanderlust by The Unlimited Collection. -- Thank you for taking the time to share your feedback regarding your recent stay at our boutique hotel. --- We are very sorry to learn that your experience fell below expectations. Your comfort is important to us, and we sincerely apologise for the inconvenience and discomfort caused by the malfunctioning air conditioning in your room. --- We regret that the repair took several hours and that the alternative options, including the provision of a fan or a move to our partner hotel with transport, were communicated to you later in the afternoon instead of earlier when the issue first occurred. This is certainly not the level of responsiveness we strive to provide. Your comments are valuable, and we will be reviewing our communication processes with the aim of improving the speed and clarity of updates provided to our guests in similar situations. --- Thank you once again for sharing your thoughtful suggestions. Your feedback helps us enhance the quality of our service, and we truly appreciate the opportunity to improve. --- Kind regards, -- The Wanderlust Team

Dear Budi S. T. --- Greetings from Wanderlust by The Unlimited Collection! --- Thank you for your valued support for our boutique hotel and for awarding a perfect rating for your 3-night stay with us. --- We are delighted you had a fabulous stay, and that you liked the cleanliness of our boutique hotel. --- We are truly appreciative of your lovely compliment for our team’s service. – Our dedicated team strives to create positive and memorable guest experiences, and it is indeed so rewarding to know they have achieved their goal. Thank you for letting us know and for fuelling everyone’s passion to serve with your lovely compliment! – It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! -- With your experience staying with us, we sincerely hope our boutique hotel will be your choice accommodation whenever your travels bring you back to our city-state, and you will also recommend us to your family and friends. -- Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel. – All of us earnestly look forward to welcoming you back. --- We are at your service, and we wish you well. -- Kind regards, -- The Wanderlust Team

Dear Agatha R. W, -- Greetings from Wanderlust by The Unlimited Collection! Thank you for choosing our boutique hotel for your recent holiday in Singapore. -- All of us are delighted you had an enjoyable and comfortable stay with us. -- We are truly appreciative of your lovely compliment for our team’s service. – Our dedicated team strives to create positive and memorable guest experiences, and it is indeed so rewarding to know they have achieved their goal. Thank you for letting us know and for fuelling everyone’s passion to serve with your lovely compliment! – Thank you for giving us the great pleasure of having been of service to you. -- All of us earnestly look forward to welcoming you back. --- We are at your service, and we wish you well. -- Kind regards, -- The Wanderlust Team

Dear J***n, -- Greetings from Wanderlust by The Unlimited Collection! – Thank you for choosing our boutique hotel for your recent holiday in Singapore and for letting us know you and your lovely family had a great stay with us. ---- We are truly appreciative of your lovely compliment for our team’s service. – Our dedicated team strives to create positive and memorable guest experiences, and it is indeed so rewarding to know they have achieved their goal. Thank you for letting us know and for fuelling everyone’s passion to serve with your lovely compliment! – With your experience staying with us, we sincerely hope our boutique hotel will be your choice accommodation whenever your travels bring your family and you back to Singapore. --- Thank you for giving us the great pleasure of having been of service to you and your lovely family. – All of us earnestly look forward to welcoming you and your family back. --- We are at your service, and we wish all of you well. -- Kind regards, -- The Wanderlust Team

Dear Dear H***g,--- Greetings! Thank you for reviewing your recent stay at our strategically located boutique hotel. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance and décor of the room you stayed in, and you found our boutique hotel’s location with proximity to many eateries and Jalan Besar MRT station convenient and ideal for your holiday in our city-state.--- We do pride ourselves in providing the utmost care and service for our guests and we will strive to improve our hospitality further for guests such as yourselves.--- We sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back.--- We are at your service, and we wish you well. Thank you.--- Kind regards,--- The Team from Wanderlust by The Unlimited Collection

Dear Sally Notariza Taher, Greetings! We are so grateful you took the time to leave us a perfect rated review for your stay experience at our boutique hotel. We are delighted you had a fantastic stay with us, and you like the ambiance and décor of our 1920s heritage Art Deco style boutique hotel. -- It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back soon. ---- We are at your service, and we wish you well. ---- Kind regards, The team from Wanderlust, The Unlimited Collection by Oakwood

Dear Aji Fajar, Thank you for the kind review. Glad to have read that it all went well. We do hope Wanderlust remains your preferred accommodation. Warmest Regards, Dinesh R. Shanmugam Team Lead - CUSTOMER SERVICE REPRESENTATIVE Wanderlust, The Unlimited Collection

Thank you for the review - truly appreciate the kind comments. We'll be looking forward to your next visit with us. Warmest Regards, Dinesh R. Shanmugam Team Lead - CUSTOMER SERVICE REPRESENTATIVE Wanderlust, The Unlimited Collection

Dear Nevi, Thank you for the kind & generous review. Glad it all went well with your accommodation. We do hope Wanderlust remains your preferred choice of accommodation. Warmest Regards, Dinesh R. SENIOR CUSTOMER SERVICE REPRESENTATIVE Wanderlust, The Unlimited Collection by Oakwood

Dear Mohammad, We are truly grateful that you have taken the time to pen this lovely review for us. It seems that you have gotten the best out of staycation experience and we are thrilled that you appreciate the little things of our humble establishment and the charm of Little India. We look forward to welcoming you back soon so you can continue your exploration of the area! Warmest Regards, Santhyaa Sitrarasu Duty Manager

Hi Lee Z Y, Thank you so much for the review! We're glad to know that you enjoyed your stay with us. Do spread the good word on us, and we look forward to your next stay with us. Warm Regards, Ammelia R. Customer Service Representative

Hi Stephanie, Thank you kindly for the review. Glad to have read that it all went well. We'll be looking forward to your next visit - till then, do spread a good word or two on us. Warmest Regards, Dinesh R. SENIOR CUSTOMER SERVICE REPRESENTATIVE Wanderlust, The Unlimited Collection by Oakwood

Hi Sarah, Thank you the amazing review and rating! It is always a joy for us to know that our guests enjoyed their stay with us and love the many food options located around the property. We truly appreciate you choosing our hotel out of many others, and are proud to hear that our team member Rizwana has made your stay sweeter with her amazing customer service. We look forward to your next visit here. Till then, do take care and stay safe! Warm Regards, Ammelia R. Customer Service Representative

Hi Lee Shi Qi, Thank you for your great review and rating! We are pleased to know that you enjoyed your stay with us. We look forward to the pleasure of hosting you again in the near future. Warm Regards, Ammelia R. Customer Service Representative

Dear Lika, Thank you for taking the time to drop us this awesome review. We are delighted to hear that you absolutely loved your experience with us and appreciated all the little things. At Wanderlust, we strive to deliver the highest levels of service; hence our team is glad to hear that you enjoyed your stay with us. Thanks for the shout-out and showing your appreciation for Nicole - she will definitely be thrilled to hear about this. I do hope you return soon for another Wander-ful experience. Warm Regards, Ammelia R. Customer Service Representative

Hi Nurul, Thank your for the amazing rating and the review! We hoped you had enjoyed your recent stay / workation with us here at Wanderlust. We're glad to hear the compliments on our service - it will definitely motivate us to strive better. We look forward to your next stay here in the near future. Warm Regards, Ammelia R. Customer Service Representative

Hi Yeo, Thank you kindly for the warm compliments - rest assured, Ammelia will hear about it :) Truly glad to have read that the expectations on accommodation, and facilities were met. And yes, we would be glad to have you back - till then, do spread a word or two on us, please. Warmest Regards, Dinesh R. SENIOR CUSTOMER SERVICE REPRESENTATIVE Wanderlust, The Unlimited Collection by Oakwood

Dear Nur, Thank you for the awesome rating and review. We're pleased to hear that you enjoyed your stay with us. We look forward to your next stay with us! Warm Regards, Ammelia R. Customer Service Representative

Dear Dora, Thank you for your superb review on our property. As we strive to provide a homely feel to our guests, we are delighted to hear that our facilities and in-room amenities are well-suited to your preferences. It's a regret to hear of your experience with our Smart TV. Unfortunately it does not have the built in applications such as Netflix, Youtube etc. However you are able to screen mirror using android phones and connect to laptops by using HDMI cables. We do hope to have the opportunity to welcome you back in the near future. Till then, do stay safe! Warm Regards, Ammelia R. Customer Service Representative