Avoid at all costs. Our easyjet flight was delayed and as we arrived late that evening they had given our room away. Eventually they found us a 5 bedroom instead of our double. It was late so we had no other choice. Ignoring the extremely shabby look of the place, doors and floors falling apart, electricity working in strange ways we slept and then spent the day touring lisbon. Upon return to our room we found the room completely empty only to be told our private and personal belongings had been moved to another room without our consent. The one member of staff claimed to know nothing about it as did the morning staff too. A complete violation of our privacy. Also wanted to charge us on check out for something that they could not explain what it was. Put a real dampener on what is an amazing city

Room was very small, Hotel was dated, area was great.

Washroom was small and bad wifi connection

Great hotel with ample rooms. The breakfast is also good and it’s included

Breakfast was good and had scrambled eggs, susugges, toast, cakes, coffees teas, juices, cereals, fruit. My air conditioner worked okay and was quiet. My TV Audio was broken. So no sound. My King bed room was small. The hotel location was good. Close to downtown .

It was very good and nice stay

Property is weel maintaned a d in a good central area. Room was small,but you get what you pay for. I will probably use them in the future.

All good . A friendly well come . in fact fresh breakfast and extremely good breakfast services. The front desk exceptional . I must recommend , IGOR the front desk clerk Brasilian Accent very smart good etiquette and extreme Etiquette. His clean well groomed, a problem solver this guy can do different assignments at the same time Im very impressed. Above All the entire hotel is very clean Hallways the steps, the lobby. The entire front desk stuff is very well groomed and clean . I Highly recommend this hotel . Thank you . I Give 5 Stars .

I guess that is okay for the price. Average

Cool place, very artsy vibe. Didn't do breakfast but it looked good. Great location.

Great staff. Very clean room. The bathroom in our room was almost too small to be comfortably used. The small sink combined with the shelf above made it nearly impossible to spit out toothpaste when brushing and toilet is too close to the wall ( and I'm not a large person). Otherwise, everything was very nice.

The staff was extremely courteous, friendly, and helpful. I had to borrow some stationary types itemsan they helped make a nubs reservation with a private company. The public transportation companies were all on strike that day

Great staff and people , enjoyed meeting everyone and

The staff was amazing!!!! My only complaint was that our television never worked during our stay.

I didn't used

Every thing was good. Sometimes the food in breakfast was cold but there was good variety. More fruit, less breads, my only wish.

The hotel is ok. Room was very small especially the bathroom. But ok for a couple of nights. Breakfast quite good although 2 out of 3 days the eggs and bacon were cold. Quite good location especially for the metro

We enjoyed the excellent location- right near the Hop-on-hop-off buses where all their routes start. Also the staff on the reception and in the breakfast room were amazing and very friendly. Breakfast was great with everything from omelettes to yogurts. We highly recommend this hotel- great value for your money.

Nice and clean.

I recently stayed at Hotel Excelsior in Lisbon, and it was a very pleasant experience. The hotel is perfectly located, just a short walk from Marquês de Pombal Square and close to public transportation, which made exploring Lisbon incredibly easy. The room was clean, comfortable, and well-maintained, with everything I needed for a good stay. The staff were friendly, helpful, and always ready to give advice on places to visit and how to get around. Breakfast was fresh and satisfying, with a nice selection to start the day. The overall atmosphere felt welcoming and safe, which is especially important when staying in a new city. What I appreciated most was the combination of good value, central location, and attentive service. It’s not a luxury hotel, but it offers exactly what you need for a comfortable and convenient stay in Lisbon. I would definitely recommend Hotel Excelsior to anyone looking for a solid, well-located base to explore the city.