Overall Ratings & Reviews Palazzo Lakeside Hotel

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Would recommend to friends

Very clean and updated hotel. Great breakfast. Only downside is the check in process is long.

The hotel was good in terms of room size, convenience to attractions, and safety. The amenities in the room could be definitely improved, e.g., the shower was a trickle (perhaps trying to save water) and it took a good 20 min to shower fully. The breakfast area was very well maintained, served good options within continental type, and was staff by happy servers, which was very welcome. The entrance/exit to hotel is clumsy and funny (gates and ring bell mode) with the need to request permission to exit even for a casual walk! Enjoyed our stay overall.

Room was clean, great big screen TV and nice breakfast

Bad customer service in front desk. No cleaning service and towels changed. No signs entrance on front Breadfast service without personal cleaning.

Noise

Great price!

The stay was great. Breakfast was nice. And the staff were friendly and helpful.

This is not a resort, basically a motel. Don’t fall for the pics. Was hot all night in our room as the hallways were not air conditioned and open to outside as well. The bed had not box spring and was on top of a piece of plywood basically. Super noisy and uncomfortable. Staff was nice but not knowledgeable as to the quality of the rest of the hotel when I asked, I was told “oh they don’t really let us leave the front desk area so I’m not sure what it’s like”. No one answered the phone all day - called multiple times. Very disappointed.

clean and cozy

Had a great experience staying here with my family

It’s wonderful

Very clean and quiet.Friendly Staff .

Very poor hotel and courtesy by hotel staff. Would never stay again.

Amazing

Love this hotel, this is my 4 time staying in Palazzo and I will come back when I have the chance.

😀

The property was very clean. Checking in was quick. They said once they check the room after checking out and all rules were followed, security deposit of $100 would be refunded. I did not expect my security deposit to be refunded the very next day after checking out. It was refunded day after leaving hotel. Hotel room was very spacious. The light on the bathroom mirror was an added bonus. Choosing them was the right decision.

The place was clean…the staff went above and beyond- so nice! Close to everything - LOVED the pool and grounds- you should really advertise that more!