8.7
Very Good
From 6,882 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Elmi Hotel
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Distance to City Center (173)
Staff Friendliness (172)
Bedroom (158)
Ambiance (148)
Accessibility (141)
Room Space (137)
Taste (137)
Bathroom (133)
Hotel Area (129)
Family Friendly (122)
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Traveler Reviews Elmi Hotel

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40
Customer reviews
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Riska L.
icon-Leisure
Leisure
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8.5
/10
Reviewed 6 day(s) ago
Very good service and facilities
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D***n
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8.5
/10
Reviewed 2 week(s) ago
Everything is well maintained and very comfortable.
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1 people find it helpful
P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable, friendly staff, close to city center.
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Ella J.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable and enjoyable.
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2 people find it helpful
Y***b
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The most favorite hotel near Surabaya city.
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L***a
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
Super friendly hotel staff, hotel location in the city center, breakfast that never fails (always delicious) because the kids are suitable.
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L***a
icon-Staycation
Staycation
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9.7
/10
Reviewed 8 week(s) ago
Fun.. friendly staff, ok room.
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V***A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
thank you every year we stay at elmi
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Gunawan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Love to stay here! Must visit.
1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Elmi is one of the legendary hotels in Surabaya. Despite being around for decades, it remains a favorite. The cleanliness is very well-maintained. While the furniture may seem dated, it doesn't compromise the comfort of your stay. The air conditioning is cool, the mattress is soft, the bathroom has a bathtub and a great shower, the room amenities are not too shabby, and the price is very reasonable. Breakfast isn't very varied, but it's delicious. 👍
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1 people find it helpful
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 11 week(s) ago
The location is ideal, being in the city center, and the staff are also excellent. However, the room cleanliness is very poor, and the food menu is very limited.
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ganjar b.
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Staycation
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8.8
/10
Reviewed 11 week(s) ago
everything is ok. even though the hotel is old, it is still well maintained..
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A***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Very good, need to be maintained.
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N***l
icon-origin-TRAVELOKA
9.0
/10
Reviewed 13 week(s) ago
Found underwear under the bed.
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2 people find it helpful
T***n
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
Even though it's an old hotel, it's still recommended...
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Perfect, only the food menu could be more complete.
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rohmat u.
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Transit
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6.0
/10
Reviewed 13 week(s) ago
The staff was very friendly. The room was fine, but it wasn't soundproof because there was a door connecting to the next room. The bathroom was also very uncomfortable because the toilet was constantly clogged, and it needs to be fixed in the future.
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2 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear ELMI, Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
An older hotel, but well-maintained and comfortable. Breakfast is delicious and has a wide selection. The location is close to everything.
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2 people find it helpful
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The service was very satisfying, the food was also very delicious, but the blanket had a small hole.
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear ELMI, Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Thank you for allowing a one-hour late checkout. The food was delicious, especially the rawon 👍
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1 people find it helpful
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