8.7
Very Good
From 5,741 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Elmi Hotel
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Distance to City Center (126)
Staff Friendliness (121)
Bedroom (118)
Ambiance (106)
Accessibility (100)
Room Space (100)
Bathroom (98)
Taste (97)
Hotel Area (96)
Family Friendly (85)
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Traveler Reviews Elmi Hotel

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40
Customer reviews
E***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
An old hotel that stands the test of time. Still okay, but the food variety is a bit lacking. Overall, the room and staff are okay.
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BAGUS S. W.
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8.5
/10
Reviewed 2 week(s) ago
Friendly staff, good for a staycation with family
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel very nice and friendly service
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Umbul A. G. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, Elmi Hotel is our family's favorite and we recommend it to our friends and relatives when we visit Surabaya for a long time. My late father, Major General Mas Isman, was a member of the Indonesian National Armed Forces (ABRI) and a Kosgoro military officer. It's a very comfortable hotel, with few changes to date, but hotel policy is absolute. We often check in the same day past 12:00 a.m. with no additional check-out time. Please consider policies like price discounts that only make customers happy. On average, we book for more than two days. Elmi Hotel remains the best. It's a memorable place, from when my parents took me when I was single to now when I take my wife and children, and they wouldn't stay at any other hotel but Elmi. Always be successful, Elmi, keep up the good work. Thank you.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Warm greetings from ELMI. Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced while using ELMI. We will continue to improve. Thank you, Elly. Marketing Communications
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r***t
icon-origin-TRAVELOKA
6.2
/10
Reviewed 5 week(s) ago
Friendly staff, poorly maintained rooms, faded/worn doors.
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Accommodation's Reply
02 Oct 2025
Warmest Greetings from ELMI. Thank you for choosing ELMI. We apologize for any inconvenience during your stay at ELMI. We will make improvements. Regards, Elly. Marketing Comm
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H***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Great, strategic location, close to everywhere
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1 people find it helpful
SAIFUDDIN B. A. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was a pleasure to stay at Hotel Elmi. If I come again, Aati will stay again.
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3 people find it helpful
I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
This is my second stay here. It's still impressive and comfortable. An older hotel that's still a comfortable place to stay. A great choice at a reasonable price.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Good plus cheap close to Tunjungan Plaza
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Verified Traveler
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Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
An old hotel with good maintenance, excellent cleanliness, and a fairly tasty breakfast with a different menu every day. However, the soundproofing is poor, as the sound of motorbikes racing at night is very loud until dawn.
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Accommodation's Reply
08 Oct 2025
Warmest greetings from ELMI. Thank you for choosing ELMI. We apologize for any inconvenience during your stay at ELMI. We will make improvements. Regards, Elly. Marketing Comm
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Guest friendly hotel. Clean environment and close to the city.
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Alois V.
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
good and highly recommended, clean place
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A***n
icon-Transit
Transit
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9.4
/10
Reviewed 7 week(s) ago
Even though the hotel looks classic, it is still comfortable to stay in.
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H***a
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the restaurant food is really delicious.
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E***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
An old hotel that is still great for a staycation with the family.
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E***e
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
An old hotel that still maintains the tradition of delicious breakfast.
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D***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Been a subscriber here for a long time and always have an impact
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A***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Very suitable and happy, and spacious and convenient parking.
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1 people find it helpful
Sulis o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I've stayed here twice. The location is strategic and clean, the food is very good.
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1 people find it helpful
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Yuni K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Thank you, Hotel Elmi. I was very impressed with my stay here. All the staff were very friendly, welcoming, and professional. Although it's an older hotel, the facilities are very well-maintained and clean. I would definitely stay here again if I were in Surabaya.
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