It’s a really nice staff and the room was clean.

Nice people. Area mot the hated at night but ebrio close. No problems in the day.

It was a terrible experience all around.

I stayed here because I really wanted a 'day at the pool.' The pool here is closed. They wouldn't let me use it.

Room was ppl there is very nice and there to help if needed with no put off only let down they close there restraurt ,, they at least need a microwave in the room sence there not had that the beds is a little hard could be a little more softer but better thst most places there miss there bar it is not safe to go out to the bars there always felt safe with the one they had and had good service there when they had it up and going

Great location, and service. The perfect location from many things: parks, shopping center, love it , love it, love it.. and will book it again in my future trips

The hotel is very clean indeed. The people were really friendly. It is in a good central area where you can feel safe enough to walk free during the day. At night there are many homeless sleeping around the streets within the vicinity of the hotel, but you can walk without being bothered. The breakfast and restaurant food offering needs serious improvement.

I have used the Gran Hotel for years. The staff is helpful and the breakfast is included. The lunch special at the restaurant for 15 mil includes a drink, soup, main course and desert. The pool is freakishly cold but refreshing on hot days. The only drawbacks are the wifi is spotty in the rooms and downtown is noisy - bring earplugs.

The hotel is centrally located in downtown. service is good. we took 2 bed + extra room. shower was horrible as well as toilet. everything seems very old and not maintained properly. Breakfast which is free was worst we had in colombia

Terrible WiFi, i asked for a no-smoker room and all the hotel smell like cigarettes. The food was always the same, bad combination, very poor options and the worst part was they served you like you were a prisoner: people in line, you have the same portion, you couldn't pick more cheese e.g. and the location horrible! i felt very insecure, the streets dirty and a lot of beggars...

The hotel is fairly clean. The room was comfortable but the shower area was a bit small. The wifi was terrible. Some rooms in the hotel are very noisy, I had to move from the room I was first assigned. The second room I was given was reasonably quiet.

Hotel had no AC

Good location off the main Street, if you need to be in the neighborhood. Clean and organized, very helpful staff even with my limited Spanish we were able to communicate.

this is downtown Medellin. hotel is around 35 years old, they have done a good job of maintaining and updating. my room had no A/C but didn't miss it. you can walk around safely with some heightened awareness.

Hotel was cheap and staff at front desk were helpful. Room was a bit weird with lots of signs about fines for damaging or stealing items. Treadmills in the gym were worthless. A nice hotel but a bit run down. Still a good value and good location if city center is where you want to be so I'd stay there again.

great service, helpful and courteous personnel

Staff were very friendly and helpful

On check in, we were refused, because my boyfriend did not bring his passport, he had I.D. and the hotel was booked in my name and I had proof of identity, he had proof of identity also, but they would not accept. so we were there with no hotel to stay in. we looked around and found another hotel that did accept both of our proof of identity, Gran hotel staff were really idiots. I do not recommend this hotel at any rate they offer.

nothing much to say. It is just an average hotel

So far good attention excellent