The go-to hotel when staying in Surabaya.

The hotel staff was very friendly and helpful upon check-in. Only the room had no view outside the hotel.

Okay, all services are friendly, location is okay.

Experience close to the city center.

Family friendly hotel in the city center.

Just ordinary, nothing special.

Two times staying here always pleasant because the hotel staff is very helpful.

The staff is very friendly, the room is clean and good.

I requested a late check-out on the app, but the hotel's check-out policy is 1:00 PM. After 1:00 PM, I was charged the full-day rate. If there are rules regarding check-in and check-out times, please reject my order from the start. Please be considerate. Thank you.

Upon check-in, we were greeted with friendly hospitality and offered free snacks. It was a shame we couldn't take them to our room, as we were exhausted from the long journey and wanted to rest in our room and enjoy the free snacks.

Every time I go to Surabaya I always subscribe here and it is very close to Tunjungan Plaza just next to the hotel.

Every time I go to Surabaya I always subscribe here and it is very close to Tunjungan Plaza just next to the hotel.

The front security staff are really friendly.

Okay everyone, the staff is very friendly.

The hotel staff is very friendly, everything is ok.

The hotel is very friendly, the food menu is varied.

The reception was disappointing. If you overstayed two hours, you'd be charged almost the price of the room, and the room was only used for six hours. Check-in was at 6 PM, not 24 hours.

Friendly service and the rooms are quite large.

Very strategic location. The hotel offers luxurious amenities, with every bathroom having a bathtub. I've stayed here several times, but the last time the bathtub didn't work and leaked, and the hotel phone didn't work. Hopefully, improvements will be made in the future.

The fitness center facilities were poor and need improvement.