Overall Ratings & Reviews Royal Castle Design & SPA Hotel

Great

Clean room, wellness no so clean. Pool bar service not so good. Restaurant staff was very good and tried provides good service.

Resort is situated at one of the most beautiful place and very peaceful location. Room was cleaned when we arrived for our 4 days of stay and we haven't had any room service afterwards at all. You have to beg them for fresh towels, Toiletries, water bottles etc. We had nearly 8 towels and 20 water bottles (Many we bought it ourselves as we couldn't be bothered to wait for hours just to get water) in our room including coffee mugs etc which apparently they never replaced. I had some breakfast in a room and left the leftovers outside for the housekeeping to take and it was there for over 48 hours on a display. Thank god I left it outside else my whole room would smell horrible which apparently corridor was due to leftovers. Not only us but our friends in other rooms had same issues and once even they told them that they are running out of towels in entire resort

We paid for a number on the site which does not exist.

Scary hotel