Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful.

Friendly staff, clean room, nice view

We really enjoyed our stay at Hotel Sakurai. We booked the top floor suites, which came with several extra benefits. The room was very large and well laid out, with a kitchen, a bathroom with a jacuzzi and stunning view, two bedrooms, and a living area. We were taken straight to our room by a concierge when we checked in, which was a nice touch. The view was excellent — you could see the town centre from the room. We also had access to the Sakura Lounge, where food and drinks were included, and a more private onsen that was limited to a small number of guests. The hotel prepared a special dinner for special guests in a separate restaurant, using best quality ingredients. The food and service were both excellent. One thing to note is that the hotel is very large, so there are no private hot spring baths. This wasn’t an issue for us, but worth mentioning. The main onsen facilities are very good, especially the outdoor baths, which we would highly recommend. Thank you again for the staff at Sakurai.

The onsen is top notch. The outdoor snow with onsen had its own mysticism

The wear and tear is kind of showing throughout the establishment but it was nice overall. I was a little underwhelmed with the dinner buffet but the breakfast buffet was fantastic. I felt like I could’ve eaten something nicer down in the Yubataki area. Also the shower in the room barely had hot water. But the showers in the onsen area were perfect.

We had a pleasant stay, largely thanks to the excellent onsen facilities. The room was standard and met our needs, though the dining experience varied. We found the dinner buffet to be average in terms of quality and variety, whereas the breakfast was a step up and much more satisfying.

Very clean and spacious room, staff very polite, buffet was great for morning and evening and the lounge was very nice.

The place is near Yubatake albeit a bit of a hike uphill.

spa

2泊しましたが、夕食がバイキングで、2泊とも同じメニューだったのがとても残念でしたが、それ以外は満点です。

Very nice staff!! They are very helpful!

We throughly enjoyed our stay. Super, beautiful hotel, a great staff at the front desk, dining, entertainment was a big surprise. I wished we stayed day or two longer. I would return again when opportunity arise. Thank you all to Sakurai. A Five Star and beyond.

Beautiful property, clean, and friendly staff. Their onsen is one of the best. They have everything you need so you don’t really have to leave the property if you didn’t wantIt is walkable to Yubatake, but they also provide a free shuttle.

Nice rooms, good transportation, friendly staff

Excellent!

It was a fantastic stay with a hotspring bath house included inside the hotel for the guest. Plus the buffet was delicious and amazing.

We were greeted on arrival by the nicest staff. The lady that was in charge of showing us around was so sweet and informative. She gave us all her recommendation's for an excellent visit to kusatsu and they did not disappoint! We enjoyed the onsens, the new lounge, the drum show and the food! We had so much fun!

My husband and I had such a good experience in this hotel. Love the buffet choices and massage services there, great value 👍

Greetings & services upon check in & ck out was super. The rooms were clean & big & had lots of space. Cute short entertainment in the evening. The buffet that’s included was just okay. Nothing special. I would prefer the traditional Japanese meals for the experience but we weren’t given the option to choose upon booking online. Only thing I would complain about is the slippers for small size 5 feet were not available so walking in big slippers hurt my toes & no baskets to bring to the onsen when I see some other women carrying it. Not sure if they were missing from the room.

They are very patient and all employees have translator machines, they allowed me to check in early and take my bag to my room so I could walk around town. They got me a large yukata and food is wonderful. Room was clean and had extra futons for 5 more people, and the private onsen in room was amazing. Would go again someday