8.3
Very Good
From 255 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

7.9

Location

8.6

Service and Facilites

8.4

People often mention about Santa Grand Hotel East Coast, a NuVe Group Collection
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Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Check-in/out Time (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
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Traveler Reviews Santa Grand Hotel East Coast, a NuVe Group Collection

Number of reviews per page
20
40
Customer reviews
E***o
icon-origin-TRAVELOKA
5.0
/10
Reviewed 56 week(s) ago
Terrible hotel, room was humid to the point of the walla being wet.
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Accommodation's Reply
23 Sep 2024
Dear Valued Guest, please accept our most sincere apologies and is upsetting to hear that the room did not meet your expectations. Every valuable feedback is taken seriously, and our team will strive to improve in service delivery. Once again, we are sorry for the unpleasant experience that you had. Team Santa Grand Hotel
Eko S. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 67 week(s) ago
The hotel is clean, the rooms and bathrooms are clean. Around the hotel there are many halal restaurants close to bus stops and MRT stations.
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Accommodation's Reply
08 Jul 2024
Dear Valued Guest, we are thankful that you chose Santa Grand Hotel for your stay. Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority. Team Santa Grand Hotel.
Amelia R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 100 week(s) ago
The room is clean, the staff is so friendly and they provide bidet.
1 people find it helpful
SL Wong
icon-origin-TRAVELOKA
8.5
/10
Reviewed 117 week(s) ago
The room is spacious. I didn't use any facilities though. Just one night's sleep. Toilet is clean. Reception area needs improvement. Loud migrant workers hangout at nights in the lobby area.
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Philippe E.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 123 week(s) ago
We, my son and me, traveled to Singapore for a Bjj competition. Stayed 2 nights at Santa Grand. Friendly and helpful reception, clean quiet rooms, nothing missing. We really enjoyed the location, where countless little restaurants, cafe 's and shops are just around the corner in walking distance. If we have again something going on in east Singapore, happy to go back to Santa Grand.
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Dave Koh
icon-origin-TRAVELOKA
9.7
/10
Reviewed 138 week(s) ago
My couple friends had a marvellous Valentine 's Day celebration over at Santa Grand Hotel East Coast. They felt touched by the lovely room deco to enhance their stay. They found both the room and bathroom to be very spacious, neat and clean. They were impressed by the staffs ' dedicated services, especially Aunty Mary who was manning the front counter upon my friend 's checking in. She was very friendly and provided detailed explanations when my friend got further queries.
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2 people find it helpful
Accommodation's Reply
23 Feb 2023
Dear Mr Koh, Thank you for the wonderful reviews and will share your wonderful compliments with Mery. Hope to be of service to you again in near future. Looking forward to see you and your friend again. Regards, Team Santa Grand Hotel East Coast
Tan Siew Ann
icon-origin-TRAVELOKA
9.1
/10
Reviewed 159 week(s) ago
The service is excellent! All the staff we encountered, from the receptionists to housekeeping, were friendly and quick to help.
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Anna C. P. K.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 164 week(s) ago
Nice clean spacious room surrounded with varieties of delicious food. The restaurant right beside the hotel served great Mexican food & bar drinks.
+5
2 people find it helpful
peter
icon-origin-TRAVELOKA
9.7
/10
Reviewed 175 week(s) ago
Excellent, room is comfy and spacious, quite average interior but cozy.
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REVATHI S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 186 week(s) ago
Room was spacious but just that they should have the balcony with smoking facilities.
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Phua Suey Ngee
icon-origin-TRAVELOKA
9.7
/10
Reviewed 187 week(s) ago
I like the location. There 's no problem settling all the meals for the day. Also, it 's only a 15 min walk to East Coast beach. Staff were patient and courteous. One of them even came to us with a map to show us how to walk to the beach. I only wished the hotel would give more bottles of mineral water. I was told we could only have two bottles upon check in only as it 's only a night 's stay.
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Frank Y. T. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 192 week(s) ago
The room is clean and the staffs were very friendly.
3 people find it helpful
joyce h. c. m.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 193 week(s) ago
The room wasn't cold, the bed was broken, very unhappy, only the swimming pool is nice but due to unable to sleep well no mood to swim before check out
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Jeslyn L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 194 week(s) ago
The room is clean, smell nice. Very good location, surround with many eateries.
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Shaikh R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 195 week(s) ago
Great and polite customer service, I left my clothes after I check out and was informed about it. The room was smaller than I hope for but that okay. Bed was good and a lot of fancy eatery (I think if muslim halal hard to find) swimming pool was nice. And since it a roof top pool. Nice scenary. But at night, if alone. Kind of scary haha.
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1 people find it helpful
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Kamal A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 195 week(s) ago
Free parking, glass window. Swimming pool. East coast areas. Amazing price. Clean room. Praticall toilet.
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Ho Ying R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 196 week(s) ago
Room was spacious and clean, occasional few ants on wall as we were on 2nd floor of the shophouse. Everything worked well except for the faulty remote control. Location has a lot of food places nearby.
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Soh Y. L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 197 week(s) ago
As a local, I have never stayed in the East. So it 's a new experience for me. This hotel gives walking distance access to Joo Chiat, Katong and Marine Parade areas. Good for cafe hopping and trying out local delights at these areas. Room is clean and comfortable for 3. Helpful is friendly and helpful. Worth the stay.
1 people find it helpful
sebastian sebastian
icon-origin-TRAVELOKA
6.6
/10
Reviewed 198 week(s) ago
Rooms are not sound proof. Can hear the sound of the neighboring rooms until very late at night. A lot of good Restuarants and cafe in the vicinity.
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Chloe L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 198 week(s) ago
Room was big and clean. Service was good too. Plus point is the walking distance to so many good food such as Chin mee chin & Soon soon huat curry puff! 👍🏻 However, the room doesn't come with a window & the swimming pool is quite small.
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