Avoid using this hotel. Lot of fake reviews. Many hidden charges. Rooms are terrible and stinky.

Our stay at Nanpuso was fantastic. Check-in was seamless, thanks to the professional front desk staff, Clark Ms. Mano, who went above and beyond to assist us. While the dinner was satisfactory, the breakfast was impressive with numerous delicious options. Overall, we had a wonderful time and would definitely return.

餐点还不错，但房间太小了，和洋房间中间没有拉链儿

We had a private spa which was very pleasant, however not many towels

I was travelling with my 2 adult sons and the experience was amazing! They do not think I can top this and I believe them. The service to our room was great and the kaiseki dinner was amazing! The staff were very attentive and the food was excellent. Breakfast was a bit more aggressive as everyone was fending for themselves but still very good food and lots of options from Western to Japanese. We had an Onsen in our room because of tattoos but it was such a great experience as we all took turns. The area of Hakone is beautiful and it would be nice to spend more than 1 night to discover a bit more. The only thing that was a bit difficult was the humidity in the room but I eventually managed to adjust the air flow to my satisfaction.

This was the big splurge on our trip to Japan and it didn’t disappoint. The hotel is set amidst the Hakone Mountain system and is such a nice refresh/reset between Tokyo and Kyoto. We booked a room for one night with a private onsen and had the Kaiseki dinner and buffet breakfast included. The dinner, which was served in our room, was possibly the best meal we had in Japan. There were so many choices at breakfast it was almost overwhelming. We booked the private onsen because we weren’t sure how comfortable we would be with the public baths - but in the end we were fine with them. The public onsen at Nanpuso is really beautiful with outdoor stone and wooden tubs as well as indoor tubs in both the men’s and women’s onsens. We barely had time to use our private tub because the public facilities were so lovely. Our room felt really luxurious. We walked from the train station but it’s all uphill so some may prefer the shuttle that’s available between the station and the hotel.

The staff were extremely polite and helpful. We appreciated the Japanese room which included a traditional Japanese dinner served in the room. The public bath was clean and relaxing. Be sure the reserve breakfast time early as they close at 10 Am.

Per my earlier check in review, the one major item that had a negative impact on my stay at Hotel Nanpuso was the room temperature of the air conditioners could not be controlled. The hotel had a central control that basically rendered the temperature control of the air conditioning in each room inoperative. The room was warm and stuffy which required opening the windows to cool the room. Fortunately, the hotel was quiet so leaving the windows open was okay. Another thing to consider is if you decide to drive around the Hakone area just a word to the wise. The roads in Hakone area are narrow, winding and offer poor visibility to oncoming traffic. The tourist spots have limited tight parking and can be extremely congested. Other than the road, parking and traffic conditions. Hakone is a location that offers beautiful scenery, quiet tranquility and excellent hot springs.

For an extremely relaxing and invigorating vacation stay in a private onsen room. The shiatsu massage was next level. The breakfast buffet and traditional Japanese dinner were delicious, well presented and the service was great.

The dinner and breakfast were incredible. We loved having our own private onsen.

Very nice hotel. Staff was great.

Na

Loved staying at a Japanese ryoukan and a super warm onsen in our room as incredible. The kaiseki dinner service was very good as well. Loved the experience

Absolutely wonderful room, hotel, and our time their will be a memory I go back to every time I need to feel relaxed.

Staff

Our room was in what appeared to be the older annex and the building and room were both old and shabby. There was peeling wallpaper and lamp shades that were coming apart. The shower room was tiny with dirty looking grout and looked like something in a third world country. We were told we didn't have breakfast included, which I know I booked. The staff said they could not add breakfast for us and said they'd check availability the next day, but never got back to us. There are no shops or restaurants near the hotel, and the bus stop is located up a steep hill. A shuttle brought us to the hotel with our luggage but didn't leave early enough for us to make our train ride when we were leaving. Pushing our luggage uphill was no joke! The onsen was the saving grace. It was wonderful with great amenities and yukata available in different sizes. This was the most expensive hotel room on our trip by far, so the lack of breakfast and the shabby rooms were a disappointment.

Only confusing to navigate around the hotel

没买酒店的餐食，就餐非常不便。还好旁边的温泉有很棒的餐馆。

We really enjoyed our traditional Japanese room complete with our own private onsen. There is very little English spoken at the hotel but a lot of effort put into ensuring we were comfortable. It is a 20 minute walk from the train station but that was fine and a nice relaxing way to end the day. There is also a hotel shuttle but it is very crowded so we opted to walk instead. We booked the half board (breakfast and dinner) with our stay and it was absolutely fantastic. The quality of the food was second to none and each meal felt like a food experience. If you are looking for an authentic Japanese culinary experience with a little bit of elegance added in, go for the half board.

everything was nice, especially the kimonos!