Overall Ratings & Reviews New Town Hotel Klang

Check-in process not settled by a new staff. He called another guy and then saying that the system is not ready to view and check for the travel agent. He asked me to pay deposit. I asked for receipt. He refused. So i refused to pay deposit but i leave my contact number to him and asked him called me when the guy reached there. Then he called me at 2 mid night. I didn't pick up the phone and he knocked my door after 20 minutes in my room. It's really bad experience when he called me in the next morning at 8 o'clock just to ask for the deposit. Badd service with the front counter and the tv is not functioning. The floor of room was very dirty and we need to wear shoes all the time in the room. My whole family experienced a bad day in this hotel.

Too many mosquitoes... Room description are not real.

It was bad choice. No towel given hence the soap really made my skin rough. No television signal also. Terrible

1- air cond not cool 2- no store.

Too many cockroaches. Looks not clean. Room for one too little. No lift. No side food and drinks.

MAKE MORE IMPRESSIONS FOR INCREASING SERVICES. MAKE ADDICTED FROM SEEDS EQUIPMENT IN ROOMS AS ALMARS AND KATTLE JAR .. BTWAY, A GOOD SERVICE BY EMPLOYEES. TQ SO MUCH ..

If you want to save the budget, stay here, if you want to be comfortable, do not stay here.

Broken facility and not enough service

Dog barking all over the night

The hotel is not good as it looks, old dusty dirty. Booked for 3 people and they just give me a piece of towel!? Ask for another two, and they gave me a wet towel. Booked for 4 night and I check out the 2nd day

Dirty floor. The veil is dirty. Mosquitoes are many.

Good hotel according to price, good air con, water heater good, staff ok, environment ok, TV ok

The reception is good. Room wall is dirty and there're water marks. Need improvement or repaint on the room. Water heater not work.

Room is ok, well, just the TV area is not pretty.

I saw a lot of insects in the bathroom and under the bed. Also water supply is so bad and slow, pipe leaking under the sink. TV also not function and aircond remote control not provided. Hope they will improve their service in all terms.