8.2
Very Good
From 4,355 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.1
Meal
7.9
Location
8.3
Service and Facilites
8.1
People often mention about ZOOM Hotel Jemursari
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Ambiance (21)
Surroundings (18)
Bedroom (18)
Staff Friendliness (17)
Accessibility (15)
Wifi (13)
Room Space (13)
Bathroom (13)
Distance to City Center (12)
Taste (11)
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Traveler Reviews ZOOM Hotel Jemursari
Number of reviews per page
20
40
Customer reviews
T***a
Staycation
8.2
/10
Reviewed 4 day(s) ago
The staff was friendly and the room was clean. Unfortunately, there were still mosquitoes in the room and the AC wasn't cold enough. But overall, it was okay and quite comfortable.
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t***a
9.1
/10
Reviewed 5 day(s) ago
The staff is friendly and the hotel environment is very comfortable and safe.
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K***a
10.0
/10
Reviewed 5 day(s) ago
It turns out the room is nice, clean, top notch
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W***a
Staycation
8.2
/10
Reviewed 5 day(s) ago
The staff was friendly, and the bedroom was clean. After showering, the water wouldn't drain easily, so it pooled. There were cigarette butts hidden behind the window in the smoking room (probably from the previous tenant). The faucet in the sink wasn't tightly closed, so the water dripped gently, but it was clean. The AC was okay, cold. The room didn't smell, and it was clean.
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J***y
Transit
6.6
/10
Reviewed 7 day(s) ago
The AC is not cold, the room is hot...
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Adi R.
Leisure
8.8
/10
Reviewed 1 week(s) ago
The room was clean and the staff was quick to respond to a problem with the TV remote's battery draining. The breakfast menu was standard for the price. Overall, it was good.
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1 people find it helpful
A***o
Business
9.4
/10
Reviewed 2 week(s) ago
It was a pleasant stay here, the room was quite spacious and clean. Easy access everywhere.
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1 people find it helpful
T***y
Business
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean and comfortable.
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D***r
8.2
/10
Reviewed 4 week(s) ago
The hotel is strategic, close to everywhere.
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AI
Adellia I. D.
9.7
/10
Reviewed 4 week(s) ago
It was such a comfortable stay, everything is excellent.
1 people find it helpful
a***f
Business
8.7
/10
Reviewed 5 week(s) ago
Hotel security is less responsive when there are guests, because the location is on the main road, security is less responsive in handling it.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear A*f, Thank you for your positive rating and review. We always strive to provide the best service to ensure all guests feel comfortable during their stay at our hotel. Regarding the information you provided regarding our security, we sincerely apologize. We will follow up to ensure this does not happen again in the future. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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V***r
Business
8.8
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
05 Aug 2025
Dear V*r., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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V***r
Business
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very helpful, thank you.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear V*r., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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IP
Indah P.
Business
10.0
/10
Reviewed 6 week(s) ago
My always go-to when in Surabaya. Thanks for the nice hospitality
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Accommodation's Reply
29 Jul 2025
Dear Indah P., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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Y***n
Staycation
6.7
/10
Reviewed 6 week(s) ago
needs to be improved in order to improve optimal service.
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Accommodation's Reply
05 Aug 2025
Dear Y*n, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. Regarding the information you provided regarding our service, we sincerely apologize. Please be assured that we will continue to make improvements to ensure all our guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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k***i
8.5
/10
Reviewed 6 week(s) ago
Good and value for money, awesome, good location.
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Accommodation's Reply
05 Aug 2025
Dear Ke*i, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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o***o
Leisure
10.0
/10
Reviewed 7 week(s) ago
The hotel is really great… It was a pleasure to stay here.
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Accommodation's Reply
22 Jul 2025
Dear A*o, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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C***y
Business
8.5
/10
Reviewed 7 week(s) ago
All the staff are friendly and very helpful.
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Accommodation's Reply
22 Jul 2025
Dear C*y, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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g***a
Business
9.4
/10
Reviewed 8 week(s) ago
The room is clean and spacious, the AC is very cold, the hot water is smooth, maybe it just needs cleaner towels, otherwise it's great, sis
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Accommodation's Reply
22 Jul 2025
Dear G*a, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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K***h
Staycation
5.4
/10
Reviewed 8 week(s) ago
The room smelled of unpleasant perfume, making it hard to breathe. The bathroom towels looked like they'd been used. The phone was broken.
The bathroom exhaust fan was broken. It wasn't good, really.
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Accommodation's Reply
17 Jul 2025
Dear Ke*h, Thank you for your rating and review. We sincerely apologize for the inconvenience you experienced while staying at our hotel. Regarding the information you provided regarding the condition of the telephone, we apologize because we are currently undergoing renovations. We will also conduct room cleaning training to ensure this does not happen again. Once again, we sincerely apologize for any inconvenience you may have experienced. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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Number of reviews per page
20
40
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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