Great place

The Staff here are beyond’s expectations. Thankful and very helpful. Near to almost everything.

I never got my deposit back.

Overall a very nice stay, and staff is very friendly. The room was a little dated and dirty but nothing that raised any alarm. We also had some issues with our keycards but the staff resolved it for us right away.

Luz at the front desk was awesome. This is a reasonably-priced boutique hotel in a great location that's clean, comfortable and run by an excellent management team.

Reserved 3 rooms. Our stay was decent. Staff were nice but room condition could have been better. Shower floor tiles were in poor form- tiles were not caulked properly and caulking strips were visible. Ended up wearing our sandals to take shower. Paint patches were not covered properly near the window. I guess renovations needed to be completed.

Staff were absolutely amazing! But the rooms themselves have gone downhill the past year alone. Not well maintained.

Room was very comfortable

The hotel advertised rooftop which was closed and no hot tub at the location. They charge you $2 in cash only to keep each luggages if you arrive before the 4pm check in. The hotel do not offer free breakfast. The room was decent nothing to brag about at all. If visiting NYC I would not stay in this location again. Best to pick a better quality hotel for your stay.

The bathtub was clogged on my check-in night. We reported the issue and requested compensation, but the front desk staff repeatedly hung up on our calls. After multiple attempts, we finally reached the manager, who promised a 50% refund. However, we only received a 30% refund.

Wonderful stay….‼️‼️‼️‼️ Clean rooms..Bed so comfortable

Great location, decent price. However the room had a few issues. When we checked in, the room had not been thoroughly vacuumed and we found a few nail clippings on the floor. Also, the shower tile grout at the base was black and tile was starting to separate from the wall. The reading light next to the bed would intermittently turn on and off which was odd (haunted? lol) We didn’t spend much time in the room as we had a full schedule of theatre and sightseeing so it was fine for us. Staff was friendly.

My girlfriend and I stayed at this hotel for a convention. Our room was the king size bed. The room was AC cool, clean, and organized. The curtains were a bit of a problem due to how loose it was. Luckily, the staff was able to fix it in no time. Our stay was great and would recommend this place again.

everything was good

Location and price was good, but bed was lumpy and uncomfortable. Front desk was great, I think they are unstaffed though.

Jessy at the front desk was fantastic! She made the difference! Thank you Jessy! Gracias!

Everyone was so friendly! The hotel was simple but nice. Great location!

Our stay here was fine but noise was a concern- both from a bar/restaurant next door and construction.

It was a great hotel for our one night visit.

The trust hotel definitely exceeded our expectations. Everything inside is brand new and clean and they cleaned our room every single day and brought us extra towels and everything we needed. We were 5 minutes from the subway, and same distance to Times Square and it seemed all the hotels were close together. The only thing that was a disappointment was that they only have 4 floors of hotel now so all the reviews that mentioned the rooftop and breakfast were completely irrelevant! It’s now a condo. But our stay was perfect and we would stay there again.