The hotel staff were completely unfriendly. They knew we had a child and a large suitcase as soon as we arrived. No one greeted us or carried our suitcases or trolleys. We didn't even chat. Check-in was at 6 PM because the room wasn't ready yet.

The location was perfect. The staff and food were great.

limited staff in high season, rooms not ready on afternoon check in

The staff is enthusiastic and attentive. The room is cleaned regularly and everything is in order. The space is beautiful, clean, located right in the center so it is easy to move around. Especially the elevators are fast and many, convenient, saving time for guests. I really like staying here and will always come back if I come to Singapore!

Very convenient hotel. Shuttle to Orchard very on time and good

The hotel has a good atmosphere. The staff are very friendly and helpful.

Good, nice hotel, very comfy and located very nicely.

very troublesome because the lobby downstairs is being renovated so the receptionist was moved to the 2nd floor. I had already brought all my suitcases downstairs to order a car, I just noticed that I had to go to the 2nd floor to check out while the time was very tight. for the cleanliness of the room, lately it's been a bit disappointing even though I've stayed at Novotel Stevens for 20 times it seems, just yesterday the room's cupboard was dirty like pieces of cardboard, the mattress and pillows were very dusty, my child and I are allergic to dust so we were very bothered by that :(

Disappointed because I had to request a change of room twice. First, due to the air-conditioning not working. Second, for the twin bed sharing beds which I had booked, they were not available. And finally, the third time everything was in order.

Very friendly staff and very comfortable and clean room! It's a slight walk to the nearest MRT station, but the hotel does provide free shuttle buses to and fro the station! Recommended hotel to stay and quite good pricings in Singapore, thank you! 👍

I was disappointed during my stay for 3 nights. At first when the staff said the room is ready but I go to the room and all the room still looks messy! They never clean up my room. But how come they said it was ready? So they asked me to wait and changed the room. And it happened again on 2nd day during my stay I already asked them 3 times to clean up my room. And comeback from Orchard they haven't cleaned it yet. At the end they clean up my room at 21.40 PM (I asked them just to throw up the rubbish since I bring my baby so I need them to Throw the diapers from the rubbish bin) where I am supposed to go sleep but still need to wait for the staffs to throw the rubbish. I would definitely never come back nor recommend this hotel … thanks NOVOTEL.

Bedsheet is torn, dust everywhere on appliances

Clean and nice location. Easy to go anywhere. Food is incredibly tasty and abundant. Lots of choice. Rooms are always clean. My favorite hotel in Singapore.

For location, near and walking about 15 minutes from Orchard. Still okay for cleanliness and service. Standard Novotel's hotel. Good.

The room is quite big compared to similar priced hotels in Singapore, but this hotel has a policy to clean the room every 2 days. That's a minus. The other things, no complaints at all.

A good hotel and a good service humble staff

Beautiful swimming pool, comfortable. Lovely staff, enthusiastic and attentive room cleaning!

At 2nd day the room was not cleaned. I booked 2 rooms (connecting) but only one room cleaned after I complained. When check in, only one room was ready since the other one still had a problem with the shower. I asked let me and my family used the ready one. Instead we need to wait> 3 hours.

Okay, great and comfortable, the facilities are good, the waffi is smooth

Great place to relax. Room was very comfy