Overall Ratings & Reviews The Alts Hotel

Traveloka (8,260)
Other sources (43)
8.6
Very Good
From 8,260 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

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Traveler Reviews The Alts Hotel

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40
Customer reviews
M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
Parking is difficult and the security guards are also less friendly. The rooms are getting smaller, not like before. For deluxe rooms, the rooms used to be big, but now they are getting smaller, not according to expectations. Also, the breakfast used to have a lot of variety, but now it's less and the taste is not as good as before.
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S***i
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Staycation
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10.0
/10
Reviewed 4 day(s) ago
The room is spacious, clean, close to everywhere
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Accommodation's Reply
22 Jan 2026
Hello Ms. S*i! Thank you for your review. We are delighted to hear that you were satisfied with our spacious and clean rooms, as well as our convenient location which made your stay so easy. This positive feedback encourages us to continue striving to maintain the quality of our service. We hope to welcome you back again on your next stay. Thank you! General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great, boss, the service is appropriate
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Accommodation's Reply
08 Jan 2026
Hello Mr. G*t! Thank you for your trust and review. We are delighted to hear that our service met your expectations. This positive feedback is an encouragement to the entire team to continue providing the best service. We hope to welcome you again. Thank you! General Manager
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R***a
icon-origin-TRAVELOKA
7.1
/10
Reviewed 3 week(s) ago
The bedroom facilities are very comfortable. The room is luxurious, nice, and clean. The service is friendly. I was just disappointed with the breakfast. Maybe because it was a school holiday or weekend, the breakfast was less varied and not very tasty. The tekwan sauce was cold. The sponge cake was too sweet and the texture was dry. There was no variety of sponge cakes, just the same. Pempek only had one type and was a bit stiff. The side dishes for the main course, like fried rice and side dishes, were delicious.
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2 people find it helpful
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Ika S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff. Facilities are also good. Cleanliness is good. Food is also delicious.
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Accommodation's Reply
08 Jan 2026
Hello Mr./Ms. Ika S.! Thank you for your wonderful review. We are very grateful that you appreciated our friendly staff, the quality of the venue, cleanliness, and the delicious taste of our food. Your feedback motivates us to continue maintaining and improving our service. We hope to welcome you back again soon. Have a great day! General Manager
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H***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Had made several reservations throughout the year. Food is great as always, either with large gym and great view for swimming pool. Recommended to be in here
1 people find it helpful
Accommodation's Reply
31 Dec 2025
Hi, H***h Thank you for your continued trust in choosing our hotel throughout the year. We are delighted to hear that you consistently enjoy our food, as well as the gym facilities and the swimming pool with its great view. Your recommendation means a great deal to us and motivates our team to maintain and further improve our services. We look forward to welcoming you back again in the future. Cheers! General Manager
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Great, thank you. Maybe next time I'll stay at this hotel again.
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Accommodation's Reply
02 Jan 2026
Hello I*a! Thank you for your trust and your wonderful review. We greatly appreciate you taking the time to share your experience at our hotel. Your satisfaction motivates us to further improve the quality of our services and facilities. We hope to welcome you back for your next stay. Thank you! General Manager
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D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel is ok, the food is delicious, the location is strategic.. a little suggestion at the time of check out so that the process can be faster..
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Accommodation's Reply
02 Jan 2026
Hello Mr./Ms. D*o, Thank you for taking the time to provide your valuable review and feedback. We are delighted to hear that you were satisfied with our hotel, the quality of the food, and the excellent location. Regarding the checkout process, we apologize if you found it somewhat slow. We will forward this feedback to the relevant team for immediate evaluation, so that our services can be more efficient and convenient in the future. We hope to welcome you back for your next stay. Thank you! General Manager
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J***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The rooms are clean and okay. Children pay half for meals, even those under 5.
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L***s
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8.5
/10
Reviewed 4 week(s) ago
Nice room, service, etc.
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Accommodation's Reply
27 Dec 2025
Hello L*s! Thank you for your wonderful review. We are delighted to hear that you were satisfied with the quality of your room, service, and all the amenities we provided. Your compliments motivate us to continue maintaining and improving our service standards. We hope to welcome you back again soon. Thank you! General Manager
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Hari A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
First time here. The staff was friendly, the room was clean and spacious, the TV was old but had Android capabilities. Highly recommended. The breakfast was also comprehensive and delicious. The location is strategic. There are many eateries around the hotel.
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Accommodation's Reply
12 Dec 2025
Hello Mr. Hari A.P.! Thank you for your wonderful review. We are delighted to hear that you were impressed with our service, the cleanliness of your room, and our breakfast. Thank you also for your feedback regarding the TV; we will take it into consideration for future improvements to our facilities. We are glad that our excellent location contributed to your convenience during your stay. We hope to welcome you back again in the future. Thank you! General Manager
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NOVELL
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Nice hotel, with a very strategic location
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Hello Mr. Novell! Thank you for your great review. We are pleased to hear that you found our hotel to be of good quality and conveniently located, making it easy for you to enjoy activities during your stay. Your compliments encourage us to continue improving our comfort and services. We look forward to welcoming you back to Alts Hotel Palembang on your next visit. Thank you! General Manager
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B***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, clean, the food is delicious.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Hello Mr. B*g! Thank you so much for your positive review. We are delighted to hear that the friendliness of our staff, the cleanliness of the hotel, and the quality of the food contributed to a memorable stay. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to The Alts Hotel Palembang again. Thank you! General Manager
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H***h
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Good, complete facilities. This is my second time here. It's currently undergoing renovations so it's a bit uncomfortable.
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Accommodation's Reply
10 Dec 2025
Hello Mr./Ms. H*h! Thank you for trusting us and choosing to stay with us again, and thank you for your review. We are delighted that you were satisfied with the facilities we provided. We apologize for any inconvenience you may have experienced due to our ongoing renovations. Please be informed that we are currently upgrading all our guest rooms as part of our efforts to improve the quality of our service and guest comfort. Thank you for your understanding, and we hope to welcome you back again with an even more comfortable and enjoyable experience once the renovations are complete. Sincerely, The General Manager
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suwandi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I found the hotel staff, from the front office to the restaurant staff and room service to be very responsive and friendly. Check-in service was prompt, the room was clean and cozy, and the food was varied and tasty. However, when I was trying to find parking, the staff wasn't quick to respond, which was a bit confusing for new guests. They only directed me after I asked.
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4 people find it helpful
Abdur R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The ALTS Hotel has always been excellent, and its quality remains intact. The location is strategic, the receptionist is friendly and responsive. The rooms are clean, tidy, and fragrant. The bathrooms are also in good condition, bright, and have good drainage. The food is also delicious. Facilities like the gym and swimming pool are all excellent and well-maintained. Perhaps the only thing that needs improvement is the customer parking, as it's still limited. That's all. Overall, the ALTS Hotel is awesome.
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Hello Abdur R., Thank you very much for your comprehensive review and compliments regarding your stay at The Alts Hotel. We are delighted to know that from the very beginning until now, the quality of our service and facilities have consistently met your expectations. We are pleased to hear that you were satisfied with our excellent location, the friendliness of our receptionists, the cleanliness and comfort of our rooms, as well as the quality of our food and amenities such as our gym and swimming pool. Positive reviews like these are a great motivation for our entire team to continue to maintain the highest standards of service and comfort for all guests. Thank you for your helpful feedback regarding the parking space. We sincerely appreciate your interest and will use this information in our evaluation for future improvements to our facilities. Thank you once again for your trust in The Alts Hotel. We look forward to welcoming you back for an equally enjoyable stay. Best regards, General Manager
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N***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Overall it is quite good, but it is difficult to distinguish the difference between deluxe, premier and superior room types.
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3 people find it helpful
N***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is near the center of Palembang city, the overall quality is okay, only the Junior Suite room is a bit dark (not enough lighting) and doesn't have a sink.
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Accommodation's Reply
30 Oct 2025
Hi N*s, Thank you for your review and for trusting us to stay with you. We are glad that you were satisfied with our hotel's location and service quality. We have taken note of your comments regarding the lighting and amenities in the Junior Suite and will pass them on to our team for future improvements. We look forward to welcoming you back for an even better experience in the future. Best regards, General Manager
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Husdalina
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Clean.. Friendly staff.. Location is close to the food center, good variety of food, clean swimming pool.. And the view is cool
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2 people find it helpful
Accommodation's Reply
24 Oct 2025
Hi Husdalina, Thank you for your review. We are glad you enjoyed the cleanliness, friendly staff, variety of food, swimming pool and beautiful view at The Alts Palembang Hotel. We look forward to welcoming you back again for an even more wonderful stay. Best regards, General Manager
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Jihan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
very pleasant clean room and delicious food, comfortable room
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
Hi Jihan, Thank you for sharing your experience. We are pleased to hear that you were satisfied with the cleanliness, comfort, and quality of food at The Alts Hotel Palembang. We will continue to strive to provide the best service to ensure that your stay is always a memorable one. We look forward to welcoming you back again. You'll be delighted! General Manager
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Number of reviews per page
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40