Overall Ratings & Reviews The Alts Hotel

Hello Sir/Madam, thank you for staying at The Alts Hotel and for providing us with your valuable feedback. We apologize for any inconvenience you experienced during your stay, including the pool rules, check-in process, and noise disturbances caused by the renovations. Regarding pool use, we greatly appreciate your concern and will review our policies and supervision in that area to ensure they meet standards and ensure the comfort of all our guests. We also apologize for the reception staff's unfriendly attitude and unclear communication. This will serve as material for further evaluation and guidance for our team to ensure better and more professional service at the front desk. Regarding the renovation disruption, we sincerely regret that the noise started outside of the stated time, as well as the lack of notification during check-in. We will immediately coordinate internally to ensure this does not happen again. Thank you again for your constructive feedback. We look forward to welcoming you back with an even better experience in the future. Cheers! General Manager

Hi M*e, Thank you very much for sharing your experience during your stay at The Alts Hotel. Thank you for taking the time to leave a positive review. We are very pleased to know that you enjoyed the variety of food options available and were satisfied with the flavors we offer. Comments like this motivate us to continue to maintain the quality of our service and products. We look forward to your next visit. We hope your next experience with us will be even more enjoyable. Cheers! General Manager

Hi DiniAnggrini, Thank you for sharing your experience at The Alts. We hope you will recommend our hotel to your colleagues and friends, and we look forward to welcoming you back to The Alts in the near future. Cheers! General Manager

Hi Nova E. Thank you for your review! We are delighted to hear that you enjoyed your stay at our hotel. Your recommendation is a great motivation for us to continue providing the best service. We look forward to welcoming you back soon. Cheers! General Manager

Hi Nova E., Thank you for your appreciation and positive review. We are honored to be your accommodation choice, and are delighted to know that our service and facilities, especially our varied breakfast options, have provided a memorable stay. Your feedback motivates our entire team to continuously maintain and improve our service quality for the comfort of our guests, especially loyal customers like you. We look forward to welcoming you back again in the future and will be happy to continue providing our best. Cheers! General Manager

Hi S*a, Thank you for your positive review! We're delighted to hear that you enjoyed our central location and the service provided by our friendly staff. Your comfort is our priority, and we look forward to your next visit. See you again in Palembang! Cheers! General Manager

Hi S*a, Thank you so much for your positive review! We are delighted to hear that you had a comfortable stay at our hotel and enjoyed our strategic location, our staff, and our delicious food. Comments like this really motivate our team to continue providing the best service. We look forward to welcoming you back to Palembang! Cheers! General Manager

Hi S*e, Thank you for sharing your experience during your stay with us. We apologize for the inconvenience you experienced due to the mosquitoes in your room. This is certainly not the standard of comfort we expect for our guests. This feedback is very valuable and we have forwarded it to the Housekeeping team so that we can take more effective preventative measures in the future. We look forward to welcoming you back for a more comfortable stay. Cheers! General manager

Hi Coki C., Thank you for your positive review. We are delighted to hear that you enjoyed our breakfast and the hospitality of our entire team during your stay. We are also pleased to hear that the swimming pool and additional services, such as the provision of towels, added to your comfort. Reviews like these motivate us to continue maintaining and improving the quality of our service. We are delighted to be able to provide you with a memorable stay. We look forward to welcoming you back in the future. Best regards, General Manager

Hi U*i, Thank you for your positive review regarding your stay at The Alts Hotel Palembang. We are very pleased to know that you were comfortable with the soundproof room facilities, pool view, and overall room size and comfort. We are also grateful for your appreciation of our staff's service and efficient check-in and check-out process. Your input regarding the variety of breakfast menus is highly appreciated. This will be our concern for future evaluation and improvement of service quality. We look forward to welcoming you back in the near future with even better service. Warm Regards, General Manager

Hi Y*a, Thank you very much for the positive review that has been given. It is very nice to know that the room feels comfortable, the food is liked, and the friendliness of our staff gives a good impression. The statement that this hotel is 'the best' is a very meaningful award for the entire team. Comments like this are motivation to continue to maintain and improve the quality of service. Hopefully we can welcome you back on another occasion. Cheers! General Manager

Hi Patria ke., Thank you very much for your positive review! We are very happy to hear that the children enjoyed their stay with us. It is our pleasure to be able to provide a pleasant experience for the whole family. We look forward to your next visit when you return to Palembang! Cheers! General Manager

Hi D*l, Thank you for your review. Your feedback is highly appreciated, and will serve as our evaluation material to continuously improve the quality of service and guest experience in the future. Cheers! General Manager

Hi S*i, Thank you for your positive review! We are glad to know that you and your family enjoyed the comfort of the room and the fun of playing in the foam pool. We hope this fun moment will be a memorable one, especially for the kids. See you again on your next visit to The Alts Hotel Palembang!. Cheers! General Manager

Hi R*a Thank you for your positive review. Glad to know that the friendly and fast receptionist service, variety of food, room comfort, security and pool view provided a pleasant stay experience. This review is an encouragement for us to continue to improve the quality of service. See you again on your next visit. Cheers! General Manager

Hi A*n, Thank you for your positive review. Glad to know that the friendly and prompt receptionist service, variety of food, room comfort, security and pool view provided a pleasant stay experience. This review is an encouragement for us to continue improving the quality of service. See you again on your next visit. Cheers! General Manager

Hi F***o, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our strategic location and found good value in your stay with us. We sincerely apologize for the issues you experienced with the cleanliness and condition of the room. Please rest assured that your comments have been forwarded to our housekeeping and maintenance teams for immediate improvement. Your satisfaction is very important to us, and we truly appreciate your understanding. We hope to welcome you back on your next visit to Palembang for a much better experience. Cheers! general Manager

Hi Herwin R., Thank you for your positive review. We are glad to hear that you are comfortable with the location, cleanliness of the room, the surrounding environment, the staff service, and also the breakfast provided. This kind of feedback means a lot to us to continue to maintain and improve the quality of our services. We look forward to welcoming you back again in the future. Cheers! General Manager

Hi a*a, Thank you for sharing your experience during your stay at The Alts. We hope you will recommend our hotel to your colleagues and friends and we also look forward to welcoming you back to The Alts in the near future. Cheers! General Manager