H***H
6.4
/10
Reviewed 2 day(s) ago
The AC was dead, the room was hot. I wouldn't stay there again.
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Accommodation's Reply
05 Oct 2026
Dear Valued Guest, The Amaris Sihampelas Bandung Hotel team respectfully submits our best wishes. We deeply appreciate you taking the time to write a review and provide feedback regarding your unsatisfactory experience at Amaris Sihampelas Bandung Hotel. We are honored and deeply grateful for your comments concerning our hotel's services and facilities. Regarding your comment about the malfunctioning air conditioning in your room, we sincerely apologize for any inconvenience caused. This will certainly be used as part of our evaluation for future improvements, and we assure you that this incident will not recur during your next stay. We apologize for any further shortcomings in our service. Friendly service is our top priority, provided with a smile and courtesy. We invite you and your family to experience another valuable stay at our hotel. Best wishes to you and your family. Sincerely, Ridwan Setiawan, Hotel Manager
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